What is soft skills training

Soft skills training is an integral aspect of professional development, focusing on enhancing interpersonal skills and emotional intelligence. It encompasses a broad range of abilities including effective communication, leadership, teamwork, problem-solving, and adaptability. These skills are crucial for creating a positive work environment and for the overall success of an organization. By investing in soft skills training, companies empower their employees to navigate workplace challenges, collaborate efficiently, and align their personal growth with organizational goals. This leads to improved productivity, better team dynamics, and contributes significantly to company growth. Soft skills training is not just about personal development; it’s about nurturing a workforce capable of driving business success in a competitive landscape.

Essential Soft Skills for Soft Skills Development Programs

Our unique soft skills training programs are meticulously designed to instill a positive change in behavior, fostering improved relationships, effective communication, and a proactive attitude. Uncover the potential within your team and set the stage for unparalleled success. Ready for the journey? Unfold the details below.

Assertiveness

Assertiveness

Empower your employees to express their thoughts and ideas in a respectful and confident manner. This training module focuses on building self-confidence and improving the ability to stand up for one’s rights without violating the rights of others.

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Spoken Communication

Spoken Communication

Equip your team with the skills to communicate effectively and persuasively. This module covers various aspects of spoken communication, including clarity, conciseness, and tone, enabling employees to master the art of effective speaking.

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Change Management

Change Management

Prepare your team to adapt to change confidently and effectively. This module focuses on understanding the nature of change, managing resistance to change, and implementing change strategies.

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Value Selling

Value Selling

Implement value-based selling strategies to improve sales performance. This module focuses on understanding the concept of value selling, identifying customer values, and developing value-based selling strategies.

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Self Motivation

Self Motivation

Inspire your team to unlock their full potential and achieve success. This module focuses on building intrinsic motivation, setting personal goals, and maintaining a positive attitude.

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Growth Mindset

Growth Mindset

Promote self-awareness, learning, and innovation within your team. This module focuses on understanding the growth mindset, overcoming challenges, and embracing opportunities for learning.

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Corporate Etiquettes

Corporate Etiquettes

Equip your team with the knowledge and understanding of professional behavior and manners. This module covers various aspects of corporate etiquette, including professional communication, business dining etiquette, and building professional relationships.

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Negotiation Skills

Negotiation Skills

Enhance your team’s ability to negotiate and make deals effectively. This training module focuses on improving communication, understanding the needs of all parties involved, and reaching a mutually beneficial agreement.

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Planning & Organizing

Planning & Organizing

Streamline your team’s thought process and improve their planning and organizing skills. This module covers various aspects of planning and organizing, including setting objectives, prioritizing tasks, and managing resources.

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Execution Excellence

Execution Excellence

Enable your team to achieve desired results and accelerate success. This module focuses on setting clear objectives, managing resources effectively, and monitoring progress.

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Zoom Etiquettes

Zoom Etiquettes

Maintain professional conduct during virtual meetings. This module focuses on understanding Zoom etiquette, maintaining professional behavior during virtual meetings, and using Zoom effectively.

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Stress Management

Stress Management

Help your team identify and manage work-related stress. This training module covers various stress management techniques, including relaxation exercises, time management strategies, and coping mechanisms.

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Critical Thinking

Critical Thinking

Enhance your team’s decision-making and problem-solving skills. This module covers various critical thinking techniques, including analysis, evaluation, and logical reasoning.

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Effective Business Writing

Effective Business Writing

Equip your team with the skills to craft impactful and professional business documents. This module covers various aspects of business writing, including clarity, conciseness, and tone.

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Results Coaching

Results Coaching

Maximize your team’s potential and productivity through effective coaching. This module focuses on understanding the role of a coach, developing coaching skills, and using coaching to improve performance.

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Presentation Skills

Presentation Skills

Enhance your team’s communication and delivery skills. This module covers various aspects of presentation skills, including designing effective presentations, delivering presentations confidently, and handling questions.

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Comfort Zone To Growth Zone

Comfort Zone To Growth Zone

Encourage your team to reach beyond their limits and develop personal and professional goals. This module focuses on identifying comfort zones, overcoming barriers, and embracing opportunities for growth.

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PSDM (Problem-Solving and Decision-Making)

PSDM (Problem-Solving and Decision-Making

Develop problem-solving and decision-making skills within your team. This module covers various techniques and approaches to enhance problem-solving and decision-making abilities.

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Emotional Intelligence

Emotional Intelligence

Nurture trust, respect, and understanding within your team. This module focuses on understanding and managing emotions, empathizing with others, and building strong interpersonal relationships.

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Key Account Management

Key Account Management

Maximize your team’s ability to manage key accounts and maximize revenue potential. This module covers various aspects of key account management, including understanding customer needs, building strong relationships, and strategic planning.

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Personal Effectiveness

Personal Effectiveness

Enable your team to transform their goals into reality. This module focuses on self-awareness, time management, and effective communication.

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Stakeholder Management

Stakeholder Management

Listen to and gain valuable insights from stakeholders. This module focuses on understanding the needs of stakeholders, building strong relationships with stakeholders, and managing stakeholder expectations.

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Influencing Skills

Influencing Skills

Equip your team with the skills to lead with persuasive ideas. This module covers various influencing techniques, including building rapport, understanding the needs of others, and persuasive communication.

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Feedback Training

Feedback Training

Strengthen relationships and improve output within your team. This module focuses on providing constructive feedback, receiving feedback gracefully, and using feedback for personal and professional growth.

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Situational Leadership

Situational Leadership

Develop flexible leadership skills to maximize output. This module covers various aspects of situational leadership, including understanding leadership styles, adapting leadership style to different situations, and leading teams effectively.

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People Management

People Management

Build and lead high-performing teams. This module focuses on understanding team dynamics, effective communication within teams, resolving conflicts, and motivating team members.

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Conflict Management

Conflict Management

Resolve conflicts and foster collaboration within your team. This module covers various conflict management strategies, effective communication during conflicts, and finding win-win solutions.

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Cross-Culture Training

Cross-Culture Training

Enhance cultural sensitivity and adaptability within your team. This module focuses on understanding different cultures, effective communication across cultures, and building cultural competence.

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Demonstrating Ownership

Demonstrating Ownership

Encourage accountability and ownership within your team. This module focuses on taking responsibility for one’s actions, aligning personal goals with organizational goals, and demonstrating a proactive approach.

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Communication

Communication

Improve the overall communication skills of your team. This module covers effective verbal and non-verbal communication, active listening, and building rapport with others.

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Workplace Decorum

Workplace Decorum

Promote professionalism and ethical behavior in the workplace. This module focuses on workplace etiquette, respecting diversity, and maintaining a positive work environment.

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Selling Effectively

Selling Effectively

Enhance your team’s selling skills and customer engagement. This module covers the sales process, customer needs analysis, effective objection handling, and closing techniques.

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Goal Setting

Goal Setting

Help your team set and achieve meaningful goals. This module focuses on setting SMART goals, creating action plans, and tracking progress towards goals.

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Self-Goals

Self-Goals

Empower your team members to set and achieve personal growth goals. This module focuses on self-reflection, self-improvement strategies, and creating a personal development plan.

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Email Writing

Email Writing

Enhance your team’s email communication skills. This module covers effective email writing techniques, structuring emails, and using appropriate tone and language.

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Time Management

Time Management

Improve productivity and efficiency within your team. This module focuses on setting priorities, overcoming procrastination, and managing time effectively.

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Problems to Possibilities

Problems to Possibilities

Encourage a problem-solving mindset within your team. This module focuses on reframing problems as opportunities, brainstorming solutions, and implementing effective problem-solving techniques.

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Strategic Planning

Strategic Planning

Develop and execute effective strategies to achieve organizational goals. This module covers the strategic planning process, SWOT analysis, and developing action plans.

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Effective Meeting Skills

Effective Meeting Skills

Make your meetings productive and engaging. This module covers meeting preparation, facilitation skills, and effective meeting follow-up.

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Team Building

Team Building

Foster collaboration and unity within your team. This module focuses on team bonding activities, trust-building exercises, and developing a strong team culture.

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Frequently Asked Questions about our Soft Skills Training

Explore our FAQs to gain insights into our soft skills training solutions. We’ve compiled answers to common queries to help you understand how we can empower your sales team.

What is the purpose of Soft Skills Training Programs?
Our Soft Skills Training Program is designed to enhance interpersonal skills, communication abilities, emotional intelligence, and other non-technical skills that are crucial for success in the workplace. These skills are essential for effective teamwork, leadership, and customer interaction.
Why is Soft Skills Training important?
Soft Skills Training is vital as it enhances the ability to communicate effectively, work in teams, solve problems, and demonstrate leadership. These skills contribute to a positive work environment, improved customer relations, and overall success.
What outcomes can be expected from the Soft Skills Training Program?
Participants can expect improved communication skills, better team collaboration, enhanced problem-solving abilities, and increased emotional intelligence. These skills can lead to improved job performance, better customer interactions, and a more positive work environment.
Can Soft Skills Training be conducted virtually?
Yes, Soft Skills Training can be conducted virtually, allowing for greater flexibility and accessibility. This makes it possible for participants to engage in the training regardless of their location.
How is the effectiveness of Soft Skills Training measured?
The effectiveness of Soft Skills Training can be measured through feedback from participants, observation of their performance, and assessment of their progress in developing the skills covered in the training.
Who should attend a Soft Skills Training Program?
A Soft Skills Training Program is ideal for all employees, regardless of their role or level in the organization. These skills are universally beneficial and can enhance anyone’s ability to work effectively with others.
How often should Soft Skills Training be conducted?
The frequency of Soft Skills Training can depend on the specific needs and goals of the organization. However, it’s generally beneficial to conduct this training regularly to ensure that the skills are maintained and updated.
How does Centum Learning tailor its training programs to specific needs and industries?
Centum Learning uses a proprietary Centum 5D approach, which starts with a ‘Deep Dive’. Our team has domain expertise in 21+ industry verticals, allowing us to custom-design training programs according to specific requirements.
Can your training programs accommodate the flexibility of our team’s needs, considering their busy schedules?
Absolutely. Centum Learning uses its digital learning tools like Learning eXperience Platform (LXP) – Centum LearnPro®, ATOM® & AI based role play Simulator, which allows your team to learn and track learning anytime, anywhere.
What makes Centum Learning stand out from other training providers?
Our extensive experience of providing impact-based learning solutions for over 16 years, domain expertise across various industries, and a track record of having trained more than 5 million people across 500+ organizations globally are some of our distinguishing factors.
How quickly can we expect to see the impact of your training on performance?
The impact of Soft Skills Training can vary based on several factors such as the complexity of the training, the engagement level of the participants, and how swiftly the learned skills are applied in real-world situations. However, improvements in performance and team dynamics can generally be observed shortly after the completion of the training.
What kind of post-training support does Centum Learning offer?
At Centum Learning, we believe that learning is an ongoing process. We remain available to address any queries or provide additional guidance as needed after the training. This includes regular assessments, feedback sessions, and additional resources to ensure the skills learned during the training are effectively applied.
Can Centum Learning provide training in our native language?
Centum Learning aims to provide a comfortable learning environment for all participants. Depending on your requirements and the language proficiency of your team, we can arrange for Soft Skills Training to be conducted in the appropriate language.
We have a diverse team in terms of skill levels. How can Centum Learning accommodate this diversity in its training programs?
Centum Learning is experienced in providing Soft Skills Training catering to various skill levels, from entry-level employees to senior management. Our custom training programs are designed to meet the diverse learning needs and ensure a uniform upgradation of skills across your team.
We operate globally. Can Centum Learning's training solutions cater to our international branches as well?
Yes, Centum Learning provides training solutions globally. We have so far worked with 500+ organizations across 15+ countries, primarily in India and Africa, and are equipped to deliver effective training solutions for your international teams.
What is the cost of your Soft Skills Training programs?
As a company that specializes in customized training solutions, our pricing varies based on several factors, such as the type of training, duration, complexity, and the size of your team. To get an accurate estimate of the cost, we encourage you to get in touch with ourteam.
What benefits can we expect from setting up a long-term learning partnership instead of opting for one-time courses?
A long-term learning partnership focuses on a continual learning process and skill development that aligns with your organization’s objectives over the long-term. While one-time courses offer immediate skill upgrades, a long-term partnership ensures a consistent enhancement of knowledge and skills, enabling your team to adapt to the evolving market dynamics and demands and become more productive.
Can your training programs accommodate the flexibility our team needs, considering their busy schedules?
Absolutely. Our blended training approach uses digital learning tools like Learning eXperience Platform (LXP) – Centum LearnPro®, ATOM® & AI based role play Simulator, which allows your team to learn and track learning anytime, anywhere. This provides the flexibility your team needs without compromising the quality of learning.
Our team consists of remote employees. Can Centum Learning cater to this?
Absolutely. We have extensive experience in working with distributed workforce. Both classroom based training or virtual trainings can be conducted for the distributed workforce.
How quickly can we expect to see the impact of your training on our performance?
The impact of training can vary based on several factors such as the complexity of the training, the engagement level of the participants, and how swiftly the learned skills are applied in real-world situations. But immediately you will be able to see an improvement in knowledge index of the learners.
How can Centum Learning help if we need to train a large team within a short timeframe?
Centum Learning is equipped to handle large-scale training programs within a tight timeframe. We have a large trainer pool who can be deployed at a very short notice. Also, our digital learning tools like Centum LearnPro® , ATOM®, & AI based role play Simulator can help large and even distributed teams to learn from anywhere.
What kind of post-training support does Centum Learning offer?
At Centum Learning, we believe that learning is an ongoing process. The customized training solutions are created by keeping in mind the post training interventions. We remain available to address any queries or provide additional guidance as needed.

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Client Speak

Varun Kakaria

Regional IS Director - South Asia

Reckitt Benckiser

Dinesh Bhrushundi

Ex-Chief Quality Officer

Delhi International Airport Ltd.

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Ichiro Maeda

Director - Operations

IFFCO-Tokio General Insurance

Jia Lal Koundal

Group Head – Trade Marketing, Sellout, Exclusive Channel & DRM

Panasonic

Gaurav Paruthi

AVP – L&D (HR)

HDFC Ergo Health (Earlier Apollo Munich Health Insurance)

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