In today’s competitive business landscape, the importance of clear and impactful communication cannot be overstated. The program emphasizes on effective probing to identify customer needs and promptly fulfill them, as well as assertiveness in customer interactions to build trust and show your ability to help. The program also teaches participants to be mindful of customer emotions and feelings to ensure they feel respected and valued.

This program is ideal for companies looking to improve their customer interactions and build trust with clients. By investing in this training, senior management can equip their employees with the skills needed to communicate with impact, drive successful outcomes and differentiate their company in the marketplace.

Program Outcomes

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Client Speak

Varun Kakaria

Regional IS Director - South Asia

Reckitt Benckiser

Dinesh Bhrushundi

Ex-Chief Quality Officer

Delhi International Airport Ltd.

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Ichiro Maeda

Director - Operations

IFFCO-Tokio General Insurance

Jia Lal Koundal

Group Head – Trade Marketing, Sellout, Exclusive Channel & DRM

Panasonic

Gaurav Paruthi

AVP – L&D (HR)

HDFC Ergo Health (Earlier Apollo Munich Health Insurance)

Trusted by 500+ Leading Brands

Case Studies

Impacted business of a global consumer goods company
Impacting service quality of India’s largest International airport
Case study – Training assessment intervention for an automobile client
Using experiential learning to align a team of doctors with organizations values at a leading hospital chain
Awards and Recognition

Top 20 Learning Services Company in the World, 2023

Brandon Hall Gold Award for 'Best Use of Games or Simulations for Learning', 2023

Brandon Hall Gold Award for 'Best Advance in Creating an Extended Enterprise Learning Program', 2023

Brandon Hall Silver Award for 'Best Sales Training Program for Extended Enterprise', 2023

Brandon Hall Bronze Award for 'Best Advance in Creating a Learning Strategy', 2023

Top Learning Management System to be watched globally, 2022

Brandon Hall Gold Award for 'Best program in Sales Training and Performance', 2022

Brandon Hall Gold Award for 'Best use of Blended Learning', 2022

Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2022

Brandon Hall Bronze Award for 'Best Sales Training Program for Extended Enterprise', 2022

Brandon Hall Gold Award for 'Best Unique Sales Training Program', 2021

Top Training Outsourcing Company to be watched Globally, 2021

Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2021

Top Learning Experience Platform to be watched Globally, 2021

Brandon Hall Silver Award for 'Best Advance in Mobile Learning Technology', 2021

Brandon Hall Bronze Award for ‘Best Advance in Onboarding Technology’, 2021

Brandon Hall Bronze Award for ‘Best Blended Learning Program’, 2020

‘Excellence in Content Development Award’ for impacting business results, 2020

Brandon Hall Silver Award for ‘Best Launch of a Corporate Learning University’, 2019

‘Best Use of Technology for Training Award’ by ET NOW, 2018

HR Excellence Award 2018 for Technology Deployment in HR, 2018

Asia's Most Trusted Training & Skilling Company by IBC, USA, 2018

Ranked #11 amongst India's Great Places to Work®, 2019