Banking institutions are adopting new technologies and offering new and improved digital services such as mobile banking, net banking, telebanking, etc. Adapting to this change requires employees to up-skill themselves in understanding how technology works. Therefore, the impact on the skill sets of workers in this sector is also expected to grow rapidly – Technology is one aspect; soft skills play a significant role in sustaining a customer’s loyalty. The emphasis is on digital training, considering recent trends in the banking industry. According to a study, the online learning industry in India is expected to grow to $1.96 billion and around 9.6 million users by 2021 from $247 million and around 1.6 million users in 2016.

Centum’s Technology-enabled Blended Learning (TeBL®) approach and shift from LMS to LXP platforms prove that the market has evolved from providing ‘one solution that fits all’ to personalized and effective methods. Here platforms like Centum LearnPro® simplify the assessment process, by tracking an employee’s progress at every stage of learning – the results are reviewed by the decision-makers for taking a better learning decision for the employees.

We have been working closely with various BSFI institutions to help retain talent by helping them to train their staff across multiple stages of jobs – onboard training, training the existing staff along the senior leadership levels. Centum builds and upgrades current training programs, and helps companies have interactive training videos and gamified learning experiences that follow the principles of micro-learning – modules broken into small ‘nuggets’ for self-paced learning. These ensure that employees are fully capable of facing the industry’s dynamics. This is further reinforced by our empanelled best in class consultants which comprise a pool of ex-CHROs, ex-CEOs.

The Workplace Learning Report by LinkedIn, rightly states that social, mobile, manager involvement, and self-directed learning opportunities will increase the engagement of the employees. Hence, corporates must understand and leverage the best ways possible to engage with their workforce, reaching all levels of their organization’s hierarchy.