To provide induction training to new hires from various functions

Desired Solution

To deliver induction training with an aim to reduce the time to the desk, eliminate standardisation of training, aligning with the ‘digital image’ of the organisation by using an automated role-based New Hire Induction Training (NHIP) method.

Centum 5D Approach

To address & overcome the challenges, Centum Learning deployed its proprietary 5D approach:


  • Analysing the existing new hire training methods employed by the organisation
  • Finding potential areas of concern such as following a standardised training program irrespective of the role resulting in redundancy and non-relevance for many among the new hires
  • Another area of concern included the longevity of the induction training program with a huge scope of information overload
  • The image of the company as a ‘digital organisation’ was not in line with the face-to-face induction method


The findings identified are broadly categorized as under:

  • Gaps in training
  • Induction methods
  • Information retention
  • Levels of interest
  • Time to desk
  • Learning speed
  • Content relevance
  • Alignment with the role


  • Creation of an induction plan on a three-fold basis of role, designation and location on the Centum LearnPro® platform
  • High degree of personalised content on the platform for all the three divisions


  • Initiation of the induction plan using the Centum LearnPro® platform with respect to the three divisions- role, designation and location
  • Automatic induction journey commencement for the new hires on the basis of their joining-date.
  • Organised set up with relevant details on the dashboard of the platform to facilitate the program
  • Auto allocation of the day wise journey to the learner so that they devote enough time to get up-to-speed
  • Prioritizing the user experience by making induction trainings very specific to the role they have joined for. Identifying the redundancies and removing them with respect to an individual learner
  • Enhanced degrees of flexibility for the learners in terms of operating their training program anytime, anywhere using any device that’s compatible with the platform
  • Periodic online feedback from the new hires to gauge their onboarding experience.
  • Working upon improvements based on the online feedback
  • Assessment using specialised tools at the end of the training program
  • Auto updates regarding induction journey completion status to RM & HRBPs


  • Reduced time-to-desk by over 50% by shifting from a face-to-face to an automated NHIP
  • Enhanced employee productivity through specific job-relevant induction training
  • Achieved training synchronization with the company’s ‘digital’ image by using automated induction program