Digitizing L&D functions at the largest telecom company of India

Digitizing L&D functions at the largest telecom company of India

The Task

Our client wanted a multi-dimensional solution that could be used for several learning and development interventions such as new hire induction, sales huddles etc for its various on-role and off-role employees.

The Solution

Centum developed the iLearn application that served as a single point destination for all the learning and development needs of our client's employees. The iLearn application can be run on mobile phones. With an aim to enhance the learning experience for the employees, the application hosts a number of interactive programs, assessments and discussion groups etc. for the HR Team. It contains learning content in multiple formats such as videos, audios, flashcards, quiz, surveys etc.

Prior to the intervention, the new hire induction was conducted on the basis of the circle. Multiple circles were created on the basis of language and learning content was delivered according to the language of the region. The new hires went into induction training as per the language of their circle. As a result, multiple platforms were required for multiple languages. With Centum’s intervention, the new hires found a single point platform that consisted of courses in multiple languages, all in itself.

The new hire induction journey is automatically assigned on the platform. The platform’s learning capability contains resources from various sources such as LinkedIn, Coursera etc, in addition to our client's own resources, everything in a single platform along with analytics. The platform can also be used to organise and conduct various workshops for the employees. The application eliminates the need of multiple platforms and enhances the convenience both for the users and the admin.

The application can be used for sales huddle as well. In retail, the daily sales huddle can be conducted in a centralised manner on the application, reducing the spent time in a significant manner. For, DTH, the off-role employees can access highly relevant content with the help of the application in multiple formats such as videos, audios, flashcards to enhance their product and process knowledge.

The Result

  • Enhanced learning for the users to find single point access to a resource-centre containing resources from multiple sources.
  • Increased user convenience through the availability of multiple languages.
  • Significant reduction in huddle time from 3-5 hours or around half of the day for the information to travel from the regional manager to the last person on the chain, to a more flexible form of huddle where information can be sent as and when it is available.

Success Stories

  • GIVING WINGS TO DREAMS

    MEENAKSHI KUMARI, NEW DELHI

    In the hustle bustle of the an international airport it is easy to overlook this smilin...

    MEENAKSHI KUMARI

  • IN LOVE WITH GRAND AUTO

    NITESH SONI, RAJASTHAN

    Nitesh Soni, a graduate from Jaipur has humble dreams - \"a good job, my own house and ...

    NITESH SONI

  • WITH GREATER GRIT COMES GREATER GLORY

    KAMLESH, NEW DELHI

    Hers is the story of most women in small towns of India: married at a tender age and an...

    KAMLESH

  • WHEN THE UNIVERSE CONSPIRED!

    DEEPA ADVANI, RAJASTHAN

    Jaipur-born Deepa Advani, Masters in Sociology, never dreamt that she would work in the...

    DEEPA ADVANI

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Client Testimonials


  • It was a great effort put in by Centum team. Detailing of the entire event coupled with flawless execution is really appreciable. Hope to see many mor...

    -

    Manager, Network Development Tata Motors


  • As a company, we are young, dynamic and are constantly looking to grow. Resting on our laurels is not an option. We are always looking for ways to imp...

    Arun Batra

    CEO Matrix Cellular International Services Pvt. Ltd


  • The need for establishing a 'AMW Way of Selling' was envisaged to strengthen the AMW sales culture and we partnered with Centum Learning to leverage i...

    Sateesh. V. Shet

    DGM - Learning & Organisation Development Asia MotorWorks


  • The process manual devised by Centum Learning experts is highly elaborate and would help us in many ways....

    Rahul Chopra

    Vice President Everest Industries Ltd.


  • I would like to take this opportunity to appreciate the good work put in by Centum. It has made a lot of difference to the staff and we are clearly se...

    General Manager Guest Relations, DIAL

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