Service Excellence Program
Customer service is the new marketing
The goal of service goes beyond the actual support offered to the customer. It is about creating customer delight and building a strong relationship leading to brand loyalty. This creates a strong dynamic in the market that bests any promotional activity.
Our service excellence programs are aligned to our proprietary competency framework formulated for delivering a long-term increase in sales and customer loyalty. The shift in attitude, knowledge and skills as a result of this program creates loyalty inducing magic moments for customers. It also empowers service staff with tools and technology that improves engagement and relationships with customers.
Program Outcomes
The service training & excellence programs deliver learning content through a blended mode with a mix of mediums such as self-read material, classroom training, digital learning, and coaching. The training program provides advanced customer service tips to make meaningful and lasting first impressions while enabling your service reps to provide memorable customer experiences.
Need to know how we can positively impact your business through the Service Excellence Program?
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Trusted by 500+ Leading Brands
Case Studies
Awards and Recognition
Brandon Hall Gold Award for 'Best program in Sales Training and Performance', 2022
Top Learning Management System to be watched globally, 2022
Brandon Hall Gold Award for 'Best use of Blended Learning', 2022
Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2022
Brandon Hall Bronze Award for 'Best Sales Training Program for Extended Enterprise', 2022
Brandon Hall Gold Award for 'Best Unique Sales Training Program', 2021
Top Training Outsourcing Company to be watched Globally, 2021
Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2021
Top Learning Experience Platform to be watched Globally, 2021
Brandon Hall Silver Award for 'Best Advance in Mobile Learning Technology', 2021
Brandon Hall Bronze Award for ‘Best Advance in Onboarding Technology’, 2021
Brandon Hall Bronze Award for ‘Best Blended Learning Program’, 2020
‘Excellence in Content Development Award’ for impacting business results, 2020
Brandon Hall Silver Award for ‘Best Launch of a Corporate Learning University’, 2019
‘Best Use of Technology for Training Award’ by ET NOW, 2018
HR Excellence Award 2018 for Technology Deployment in HR, 2018
Asia's Most Trusted Training & Skilling Company by IBC, USA, 2018
Ranked #11 amongst India's Great Places to Work®, 2019
