Job Position

Senior Trainer – Leading Hospitality and Airport Management company

Location(s)
Mumbai
Position(s)
1
Job Type
Senior Trainer
Salary
As per industry standards

Essential Attributes

  • Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content.
  • Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
  • Must have a minimum of 5 years of prior training experience.
  • Manage all aspects of the training environment, including reporting requirements.
  • Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
  • Proactively identify knowledge gaps and operational policies
  • Represent the training organization in meetings and interactions with both Operations and client points of contact
  • Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
  • Deliver Classroom and Virtual instructor-led sessions to Asset teams
  • Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
  • Review materials in regards to content and facilitation and evaluations received
  • Conduct periodic audits/ assessments and report feedback

Basic Qualifications

  • Background in training and/or adult learning
  • Strong management skills
  • Experience in managing both individuals and teams
  • Strong understanding of our business, core values, and goals
  • Great interpersonal skills in dealing with a diverse population
  • Open, honest, and empathetic manner when dealing with people
  • High customer service orientation
  • High level of integrity, honesty, and judgment
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multitasking capability and proven success in a fast-paced environment
  • Strong attention to detail and desire to follow procedures
  • Strong verbal and written communication skills
  • Proficient English, both written and verbal
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint) or the ability to learn technology quickly

Preferred Qualifications

  • Knowledge of Hospitality and Aviation Business
  • Call center experience
  • Reporting

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