What is behavioural training?
Behavioural training is a type of employee development program that focuses on improving worker productivity and developing desired work habits through a series of reinforcement activities. Behavioural training aims to change an employee’s on-the-job behavior so that it more closely aligns with the company’s goals and objectives.
Advantages and need for behavioural training for corporate employees
It is estimated that 68% of employees prefer to learn or train on their job. The need for behavioural training arises from the increasing number of interactions between employees and customers and the consequent need for improved people skills.
Here are some advantages and needs for behavioural training for corporate employees:
It has been proven time and again that happy and engaged employees are more productive. Behavioural training is one way to ensure that your employees are both of those things. When employees feel like they are a part of something larger and that their work matters, they are more likely to be productive.
2. Competence and Competitiveness
The workplace is constantly evolving and becoming more competitive. In order to stay ahead of the curve, employees need to be competent in their skills and knowledge. Behavioural training can help employees become more aware of their own behavior and how it affects their work performance.
Additionally, behavioural training can help employees become more competitive by teaching them how to manage their time better, work collaboratively, and communicate effectively.
3. Improved customer service
Behavioural training can help improve customer service in several ways. It can help employees learn how to better deal with difficult customers, handle customer complaints, and upsell and cross-sell products and services. Additionally, behavioural training can help employees learn how to communicate better with customers and build relationships with them.
4. Enhancing reputation
It’s no secret that employees are the face of any company. They’re the ones interacting with customers, clients, and vendors on a daily basis, so it’s important that they behave in a manner that reflects well on the company as a whole. This is where behavioural training comes in.
Behavioural training is designed to help employees understand and adopt the behaviors that will make them successful in their roles. This training can give employees the experience and skills that can positively impact the company’s reputation.
Types of behavioural training
While some behavioural training may be specific to the company or industry, there are also some general principles that all corporate employees in India should be aware of. Some of the most important programs of behavioural training for corporate employees in India are described below.
1. Communicating with Impact
This type of behavioural training involves training employees how to communicate effectively with others in the workplace. Through exercises and role-playing, employees learn how to select the most appropriate communication style and channel for their audience, message, and objectives.
With this behavioural training, employees can learn how to identify their personal goals, set objectives, and take action to achieve them. By teaching employees how to motivate themselves, behavioural training can help them become more engaged and productive workers.
3. Networking Skills
Behavioural training for networking skills teaches people how to interact with others in a professional setting. This type of training can help individuals learn how to make small talk, network at events, and create and maintain professional relationships.
4. Stress and Time Management
This type of behavioural training can help employees learn how to manage their stress levels and time better. It teaches employees how to set priorities, how to communicate better, and how to handle difficult situations.
5. Cross Culture Etiquette
This aspect of behavioural training helps employees learn how to act in a way that is respectful of other cultures. It can include topics such as greeting someone from another culture, dressing appropriately for cultural events, and avoiding offensive language and gestures.
6. Achieving Results through Coaching
Achieving results through coaching teaches people how to change their behavior in order to achieve specific goals. This type of training typically involves setting goals, providing feedback, and using reinforcement to help people learn new behaviors.
7. Emotional Intelligence
This type of training can help employees learn how to manage their emotions better, interact with others, and resolve conflicts. Additionally, emotional intelligence training helps employees to better understand and respond to the emotions of their coworkers, customers, and clients.
8. From Problems to Possibilities
Behavioural training that focuses on moving from problems to possibilities teaches employees how to identify and address personal problems proactively and positively. It helps employees learn how to set goals, develop action plans, and overcome obstacles.
9. Comfort Zone To Growth Zone
This kind of behavioural training can help employees overcome their comfort zones by providing them with the tools and knowledge they need to identify and address the root causes of their fears or resistance to something.
10. Developing & Embracing Growth Mindset
To help employees develop a growth mindset, this behavioural training program focuses on teaching them how to view failures as opportunities for learning and growth. These programs also teach them how to set realistic goals and persist in the face of setbacks.
11. Giving & Receiving Feedback
The ‘Giving and Receiving Feedback’ behavioural training typically teaches employees how to give feedback constructively, without causing offense, and how to receive feedback without becoming defensive.
12. Negotiation Skills
Behavioural training for negotiation skills teaches participants how to use verbal and nonverbal cues to assess and respond to the negotiating behaviors of others. The goal is to help participants develop the skills necessary to engage effectively in win-win negotiations.
13. Delivering Customer Experience
This type of training can help employees learn how to handle customer complaints and create a positive customer experience. In addition, it also helps employees know how to deal with difficult customers, how to handle customer service inquiries, and how to resolve customer issues.
14. Problem Solving & Decision Making (PSDM)
This behavioural training teaches employees how to effectively identify and solve problems, as well as how to make sound decisions. This type of training can help employees improve their critical thinking skills, learn how to work through challenges, and better handle difficult situations.
15. People Management
People Management training teaches employees how to manage and motivate their team members effectively. The course covers topics such as communication, leadership, conflict resolution, and team building.
16. Effective Meeting Skills
This type of training teaches employees how to conduct themselves during meetings. The training covers topics such as body language, active listening, and staying on topic.
The assertiveness training teaches individuals how to express themselves in a firm yet respectful way appropriately. This type of training can help people better manage conflict, stand up for themselves in challenging situations, and effectively assert their needs and wants.
18. Conflict Management
Conflict management is a popular type of behavioural training that teaches individuals how to manage and resolve conflicts effectively. It can help employees learn how to communicate effectively, how to identify and manage emotions, and how to negotiate and resolve differences.
19. Stress Management
According to the Health on Demand India 2021 survey, 59% of employees feel stressed daily at their workplace. Stress management behavioural training teaches some common techniques to corporate employees, like diaphragmatic breathing, progressive muscle relaxation, and mindfulness meditation, to help them effectively deal with stressful situations. It also teaches employees the importance of healthy lifestyle choices for managing stress.
20. Key Account Management
Sales representatives who receive behavioural training for key account management are taught how to identify and assess the needs of key accounts, as well as how to develop relationships with key decision-makers within those accounts. They also learn how to create account-specific strategies and plans and how to execute and monitor those plans.
21. Effective Business Writing
Behavioural training for effective business writing teaches participants how to plan, organize, and compose business documents that are reader-focused and results-oriented. The course also covers techniques for streamlining the writing process, such as identifying the purpose of a document and understanding the needs of the audience.
22. Influencing Skills
This training teaches individuals how to persuade and influence others effectively. It helps employees to better understand the motivations and behaviors of others and how to use this knowledge to influence them.
23. Personal Effectiveness
Personal effectiveness behavioural training teaches employees how to manage their time, set goals, and stay organized. This type of training can help them learn how to handle stress effectively, build positive relationships, and make better decisions.
24. Strategic Planning
Strategic planning behavioural training teaches employees how to develop and implement plans to achieve specific goals. The focus is on learning how to set goals, create action plans, and track progress.
25. Email Writing
This type of training teaches employees how to properly format an email, write a subject line, and craft a clear and concise message. Additionally, behavioural training for email writing can teach them how to manage their inboxes, how to respond to emails promptly, and how to send attachments.
26. Presentation Skills
Behavioural training for presentation skills teaches employees how to present themselves and their ideas in a clear, concise, and effective manner. This training helps them understand the basics of public speaking, including body language, voice projection, and eye contact.
27. Planning & Organizing
This training teaches employees how to break down tasks into smaller, more manageable steps. It also helps individuals learn how to develop a realistic timeline for completing tasks and teaches effective ways to monitor progress.
28. Change Management
This type of behavioural training helps employees learn how to manage change within an organization. It teaches employees the skills they need to adapt to new situations and change their behavior when necessary. It also helps employees understand the impact of change on others.
29. Workplace Decorum
Workplace Decorum behavioural training teaches employees how to act and behave in the workplace. It covers topics such as how to dress professionally, how to speak and act respectfully to coworkers and customers, and how to handle difficult situations.
30. Corporate Étiquettes
Behavioural training for corporate etiquette usually teaches employees how to dress professionally, how to conduct themselves during meetings, and how to interact with clients and customers.
31. Demonstrating Ownership
This type of training teaches employees how to take ownership of their work and be accountable for their actions. It also helps them develop a sense of responsibility for the company as a whole.
32. Time Management
With this training, employees learn how to manage their time better and prioritize their tasks. It covers topics such as setting goals, planning and scheduling, time management tips and tricks, and dealing with procrastination.
33. Spoken Communication
Behavioural training for spoken communication teaches employees how to communicate effectively with others in a way that is respectful and professional. The training includes active listening, giving and receiving feedback, handling difficult conversations, cross-cultural communication, and public speaking.
34. Value Selling
Value-selling behavioural training teaches salespeople how to increase the perceived value of their products and services in the minds of customers. The training covers topics such as needs analysis, building rapport, and closing the sale.
35. Situational Leadership
This type of training teaches corporate employees how to adapt their leadership style to different situations effectively. It helps employees learn how to lead in a variety of different circumstances and how to better deal with difficult people or situations.
36. The Art of Selling Effectively
In this type of training, employees learn about the different types of selling, how to identify potential customers, and how to approach and sell to them. They also learn about the different stages of the sales process and how to manage their time and resources effectively.
37. Productivity & Managing Self Goals
Behavioural training for productivity and self-management goals typically teaches employees how to set goals, prioritize tasks, manage time, and stay motivated. The goal is to help employees improve productivity and self-management goals.
38. Goal Setting
This behavioural training helps corporate employees overcome challenges, such as what their goals should be or what are the necessary skills and knowledge required to achieve them so that they can set realistic and achievable goals.
39. Zoom Meeting Étiquettes
Zoom etiquettes behavioural training teaches the proper way to behave during a Zoom meeting. This includes how to dress, how to sit, how to speak, and how to use Zoom’s features.
40. Interview Skills
This training teaches employees how to conduct themselves during an interview, both in person and over the phone. This type of training covers topics such as preparing for an interview, first impressions, developing rapport, and active listening.
41. Team building
As part of this training, employees learn various skills to improve team performance. Some common topics covered in behavioural training include effective communication, conflict resolution, team building, and leadership development.
42. Critical Thinking
Behavioural training for critical thinking typically focuses on teaching employees how to identify and assess problems, generate and evaluate options, and make decisions based on sound reasoning.
43. Drive For Results – Execution Excellence
‘Drive For Results – Execution Excellence’ behavioural training teaches employees how to set and achieve goals, manage time and resources effectively, and make decisions under pressure. The training also covers how to delegate tasks and hold team members accountable.
44. Stakeholder Management-Advanced
With this training, employees understand how to manage the expectations of stakeholders, how to identify and assess risks associated with stakeholder management, and how to develop and implement mitigation strategies.
As you can see, behavioural training has many benefits for corporate employees in India. Not only can it improve productivity and morale, but it can also help reduce stress and increase job satisfaction.
If you’re interested in learning more about behavioural training programs, check out Centum Learning’s behavioural training program and train your employees effectively to make a big difference in your workplace.