Transforming Workforce in the Digital Era of Banking

Transforming Workforce in the Digital Era of Banking

BFSI has been one of the markets that have been greatly hit by the digital wave. The growing digitization will boost employment by creating a lot more opportunities. Not just the metros that will see a boom, digitization will expand to rural areas revealing a huge market and opportunities for people in tier 2 locations. While this seems exciting for mid-level job roles, it will also open new jobs roles/ skills that senior management will have to opt for.

Banking institutions are adopting new technologies and offering new and improved digital services such as mobile banking, net banking, telebanking, etc. Adapting to this change requires employees to up-skill themselves in understanding how technology works. Therefore, the impact on the skill sets of workers in this sector is also expected to grow rapidly – Technology is one aspect; soft skills play a significant role in sustaining a customer’s loyalty. The emphasis is on digital training, considering recent trends in the banking industry. According to a study, the online learning industry in India expected to grow to $1.96 billion and around 9.6 million users by 2021 from $247 million and around 1.6 million users in 2016.

Centum's Technology enabled Blended Learning (TeBL®) approach and shift from LMS to LXP platforms prove that the market has evolved from providing ‘one solution that fits all’ to personalized and effective methods. Here platforms like Centum LearnPro® simplify assessment process, by tracking an employee’s progress at every stage of learning – the results are reviewed by the decision-makers for taking a better learning decision for the employees.

We have been working closely with various BSFI institutions to help retain talent by helping them to train their staff across multiple stages of jobs – onboard training, training the existing staff along with the senior leadership levels. Centum builds and upgrades current training programs, and helps companies have interactive training videos and gamified learning experiences that follows the principals of micro-learning - modules broken into small ‘nuggets’ for self-paced learning. These ensure that employees are fully capable of facing the industry's dynamics. This is further reinforced by our impaneled best in class consultants which comprise a pool of ex-CHROs, ex-CEOs.

The Workplace Learning Report by LinkedIn, rightly states that social, mobile, manager involvement, and self-directed learning opportunities will increase engagement of the employees. Hence, corporates must understand and leverage the best ways possible to engage with their workforce, reaching at all levels of their organization’s hierarchy.

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Client Testimonials


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    Manager, Network Development Tata Motors


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  • I would like to take this opportunity to appreciate the good work put in by Centum. It has made a lot of difference to the staff and we are clearly se...

    General Manager Guest Relations, DIAL

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