10 Quality Commandments for Service Delivery Excellence

The Mantra for & Beyond 2021 – read all the 10 Quality Commandments under QUEST, a troika of QUality Consciousness, Envisaging Efforts and STakeholders synergy to achieve Service Delivery Excellence among the continuously evolving modern world customers.

Webinars

Learning Sales Virtually to Drive Business Growth

With the change in the nature of sales function in itself, the skills essential for being an effective sales and services professional are also undergoing change.

Speakers:

Jagmohan Singh Rishi: AVP - Talent Development, Business Excellence & Digital Strategy, Wockhardt

Prashant Sharma: Founder & Head Coach, Coach Prashant

Digitizing SSC’s Core Capabilities

While the shift towards digitization in areas like QP development, Content Development, Training of trainers & assessors, Assessment & certification, and delivery modes are not new, circumstances caused by the pandemic have expedited the need for these changes.

Speakers:

Sunil Marwah: CEO, FICSI

Arvind Bali: CEO, TSSC

Col. Anil Kumar Pokhriyal (Retd.): CEO, MEPSC

The Fortune at the Middle of the Pyramid

Traditional ways of leadership development are losing steam in a rapidly changing world. As companies move to less hierarchy and simplified managerial levels, work is more about cross-functional teams which are increasingly remote. The manager’s world is changing too..

Speakers:

Gaurika Tandon: Head, Learning & Engagement, Bennett, Coleman & Co. Ltd.

Akash Chander: Managing Director & Principal Coach, Strengthscape

Skill Development under CSR to address COVID Challenges

Skill development programs have been greatly affected by the COVID-19 crisis. The challenges faced by formal TVET (Technical & Vocational Education & Training) and short-term skills training for out-of-school youth and current workers are unprecedented.

Speakers:

Manish Prakash Sahu: Chief Operating Officer, RPG Foundation

Bhaskar Natarajan: Head – Programme Execution, Tata STRIVE

Arvind Bali: CEO, TSSC

Building capabilities towards business resurgence in Insurance sector

Research is indicating that 60% of the current jobs will be replaced by new jobs. This indicates that there would be a requirement for the new set of capabilities.

Speakers:

Maurice Amogola: CEO, Minet Uganda

Peter Kagia: General Manager- Life Insurance Business, The Monarch Insurance Company Limited

Empowering Mid-Level Leaders for Accelerating Business Growth

As a mid-level leader, one often finds oneself surrounded with huge accountability and less freedom to make decisions or work independently. It is thus critical to explore – how to empower mid-level leaders for accelerating business growth? And, as a mid-level leader - How to win empowerment from senior leaders?

Speakers:

Seema Singh: CEO, Cosmo Looks

High Impact Virtual Selling

Virtual selling is here to stay, requiring professionals to rethink approaches and pivot to newer channels. But being a great virtual sales team doesn’t simply mean conducting video calls, there’s a lot more to it.

Speakers:

Ravi Sharma: Lead, Learning & OD - India and Manager, Sales Training - APAC, Avery Dennison

Pritha Dubey: Sales & Leadership Coach and Founder, Success Vitamin

Managing & Training Teams Effectively for the new Normal

The Covid-19 pandemic has had an unprecedented impact not just on public health, but also on education and businesses. While it’s important to focus on near-term survival, it is also vital to think about how businesses will operate once the pandemic subsides.

Speakers:

Rakesh Rao: Group CEO - East Africa, Crown Paints

Susan Onyach: HR Director - Kenya, Airtel

Digital Learning: The Next Frontier

Digital learning has been an area of keen interest for businesses for a long time, but its importance has jumped significantly higher in the past few weeks. How to implement and launch a digital learning platform is no longer the key question, it is this: how do you ensure that your digital learning keeps evolving.

Speakers:

Varun Mathur: Head – Capability Building, Airtel India

Mamatha Devi Bhat: DGM – HR, TTK Prestige

Developing Mid-level Leaders

It has never been easy to be a middle manager, and companies need great middle management now more than ever. While front-line team members are in the trenches with tactical work and senior leaders spend their time casting a vision, mid-level leaders have to do both.

Speakers:

Gaurika Tandon: Head, Learning & Engagement, Bennett, Coleman & Co. Ltd.

Rachita Sahgal: Solopreneur, Leadership Development Expert

Ravi Sharma: Lead, Learning & OD - India and Manager, Sales Training - APAC, Avery Dennison

L&D in a Post-COVID World

We are wading through one of the toughest times in human history. The fact that business has to continue and organizations need to converge with their customers, through various digital mediums creating unique challenges for business leaders as well as HR and L&D team members.

Speakers:

Sabharatnam Narayanan: Head Retail Training, Titan

Pooja Dudani: Associate Director, Cars24.com

Harshvardhan Mishra: Training Head - Sales Excellence, LIXIL Water Technology

Insights

Increasing sales with emotional intelligence

While hard skills and conceptual skills are key to the success of sales professionals, ‘EQ is the differentiator’ in the new buying environment, written by Tripti Singh and Geetika Malik Chandra, chief learning officer, and lead, content (research & analysis), Centum Learning Limited.

Does your organization really need a Sales and Service Academy?

For long term sustainable growth, it is essential to move away from ad-hoc sales and service development interventions towards the Sales and Service Academy model. by Suvendu Dhar Head, Corporate Business Solutions

How healthy is your Sales Team?

Similar to a health checkup for an individual, a regular ‘check-up’ or assessment of a sales team will proactively help locate sources of inefficiencies. These inefficiencies, if ignored can result in a serious drop in performance. Are you checking the health of your sales team?

by Suvendu Dhar
Head, Corporate Business Solutions

eLearning Content v/s ILT Content : A comparison

The adoption of eLearning is growing by leaps and bounds, though traditional ILT content is still considered more effective by most people. Here are 6 points of difference between eLearning and ILT content.

10 Quality Commandments for Service Delivery Excellence

The Mantra for & Beyond 2021 – read all the 10 Quality Commandments under QUEST, a troika of QUality Consciousness, Envisaging Efforts and STakeholders synergy to achieve Service Delivery Excellence among the continuously evolving modern world customers.

How to stop the ‘Great Resignation’ at the frontline level

How does employee attrition impacts a retail organization and how you can mitigate the impact.

by Suvendu Dhar
Head, Corporate Business Solutions

How to Transform Your Sales Team Into a Virtual Selling Team

Sales professionals especially B2B sellers faced a great deal of challenges in terms of adapting to virtual selling Here is a model developed by Centum Learning on transforming a traditional sales team to the virtual selling mode.

by Suvendu Dhar
Head, Corporate Business Solutions

Why Training Mid-Level Leaders is Crucial for Organizations?

Organizations comprise of 3 distinct levels- the 1st level, the top-level & the level that’s more important than ever- the middle level, often termed as the driver of an organisation. Learn about the rising worth of mid-level leaders & the role of mid-level training- a tool of strategic importance!

Should Your Business Care About CSR? Here is the Honest Answer

Skilling for CSR, is the infusion of skills in underskilled or impoverished people with an aim to transform their lives through the utilization of these learnt skills. Here is why it is best for companies to invest in skill developments as a CSR intervention.

Why organizations should invest in Skill development as a CSR activity

India is in a favourable position with youngsters as a significant part of its workforce. However, it falls short in converting the youth into a human resource. The HDR-2020 mentions only 1 in 5 Indians in the labour force are skilled. The role of corporates becomes important for CSR in Skill Development.

Develop Future Leaders with First-Time Leadership Training Program

Transitioning & adapting from an individual role to a managerial position, effectively engaging in cross-level communication, managing conflicts while building relationships - A first-time manager needs to do them all. Learn about the role played by first-time leadership training in the journey of these first-time managers.

Challenges faced by Mid-Level Leaders

The mid-level or the backbone of an organization binds the other two levels. The crucial role of mid-level managers isn’t painless at all. They face a host of challenges in their day-to-day operations. Here’s the list and description of the major challenges faced by them and how to tackle them all!

Client Speak

Gaurav Paruthi

AVP – L&D (HR)

HDFC Ergo Health (Earlier Apollo Munich Health Insurance)

Varun Kakaria

Regional IS Director - South Asia

Reckitt Benckiser

Dinesh Bhrushundi

Ex-Chief Quality Officer

Delhi International Airport Ltd.

Jia Lal Koundal

Group Head – Trade Marketing, Sellout, Exclusive Channel & DRM

Panasonic