The #CentumKnowledgeSeries brings, through webinars and articles, leading practitioners to share their insights and experience on issues that are important in the Learning and Development Domain. It is an ideal platform for HR Professionals, L&D teams, Trainers and Business Heads to interact with industry doyens who are dedicated domain experts, following the best practices. Keep watching this space for the latest insights.
Learning management systems (LMS/LXP) have gained importance as an effective tool in the corporate training world with the change in learning pattern and emergence of digital medium for training.
While the shift towards digitization in areas like QP development, Content Development, Training of trainers & assessors, Assessment & certification, and delivery modes are not new, circumstances caused by the pandemic have expedited the need for these changes.
Traditional ways of leadership development are losing steam in a rapidly changing world. As companies move to less hierarchy and simplified managerial levels, work is more about cross-functional teams which are increasingly remote.
The manager’s world is changing too..
Skill Development under CSR to address COVID Challenges
Skill development programs have been greatly affected by the COVID-19 crisis. The challenges faced by formal TVET (Technical & Vocational Education & Training) and short-term skills training for out-of-school youth and current workers are unprecedented.
Manish Prakash Sahu: Chief Operating Officer, RPG Foundation
Bhaskar Natarajan: Head – Programme Execution, Tata STRIVE
Empowering Mid-Level Leaders for Accelerating Business Growth
As a mid-level leader, one often finds oneself surrounded with huge accountability and less freedom to make decisions or work independently. It is thus critical to explore – how to empower mid-level leaders for accelerating business growth? And, as a mid-level leader - How to win empowerment from senior leaders?
Virtual selling is here to stay, requiring professionals to rethink approaches and pivot to newer channels. But being a great virtual sales team doesn’t simply mean conducting video calls, there’s a lot more to it.
Ravi Sharma: Lead, Learning & OD - India and Manager, Sales Training - APAC, Avery Dennison
Pritha Dubey: Sales & Leadership Coach and Founder, Success Vitamin
Managing & Training Teams Effectively for the new Normal
The Covid-19 pandemic has had an unprecedented impact not just on public health, but also on education and businesses. While it’s important to focus on near-term survival, it is also vital to think about how businesses will operate once the pandemic subsides.
Digital learning has been an area of keen interest for businesses for a long time, but its importance has jumped significantly higher in the past few weeks. How to implement and launch a digital learning platform is no longer the key question, it is this: how do you ensure that your digital learning keeps evolving.
Varun Mathur: Head – Capability Building, Airtel India
It has never been easy to be a middle manager, and companies need great middle management now more than ever. While front-line team members are in the trenches with tactical work and senior leaders spend their time casting a vision, mid-level leaders have to do both.
We are wading through one of the toughest times in human history. The fact that business has to continue and organizations need to converge with their customers, through various digital mediums creating unique challenges for business leaders as well as HR and L&D team members.
Sabharatnam Narayanan: Head Retail Training, Titan
Pooja Dudani: Associate Director, Cars24.com
Harshvardhan Mishra: Training Head - Sales Excellence, LIXIL Water Technology
Luxury brands are sold by highly trained sales staff who have a deep understanding of what makes their product so special. When you buy luxury, you're not just buying something—you're buying into an experience that promises to deliver an elevated sense of yourself. Due to this, its training program should be different.
While hard skills and conceptual skills are key to the success of sales professionals, ‘EQ is the differentiator’ in the new buying environment, written by Tripti Singh and Geetika Malik Chandra, chief learning officer, and lead, content (research & analysis), Centum Learning Limited.
Implementing Blended Learning in a Company: Challenges and Solutions
Blended learning is an effective and low-risk strategy for addressing the challenges posed by the transformational changes owing to rapid technological advancements. However, implementing blended learning brings with it a certain set of challenges. written by Tripti Singh and Geetika Malik Chandra, chief learning officer, and lead, content (research & analysis), Centum Learning Limited.
Does your organization really need a Sales and Service Academy?
For long term sustainable growth, it is essential to move away from ad-hoc sales and service development interventions towards the Sales and Service Academy model.
by Suvendu Dhar
Head, Corporate Business Solutions
Similar to a health checkup for an individual, a regular ‘check-up’ or assessment of a sales team will proactively help locate sources of inefficiencies. These inefficiencies, if ignored can result in a serious drop in performance. Are you checking the health of your sales team?
by Suvendu Dhar Head, Corporate Business Solutions
The adoption of eLearning is growing by leaps and bounds, though traditional ILT content is still considered more effective by most people. Here are 6 points of difference between eLearning and ILT content.
10 Quality Commandments for Service Delivery Excellence
The Mantra for & Beyond 2021 – read all the 10 Quality Commandments under QUEST, a troika of QUality Consciousness, Envisaging Efforts and STakeholders synergy to achieve Service Delivery Excellence among the continuously evolving modern world customers.
How to Transform Your Sales Team Into a Virtual Selling Team
Sales professionals especially B2B sellers faced a great deal of challenges in terms of adapting to virtual selling Here is a model developed by Centum Learning on transforming a traditional sales team to the virtual selling mode.
by Suvendu Dhar Head, Corporate Business Solutions