While hard skills and conceptual skills are key to the success of sales professionals, ‘EQ is the differentiator’ in the new buying environment, written by Tripti Singh and Geetika Malik Chandra, chief learning officer, and lead, content (research & analysis), Centum Learning Limited.

For long term sustainable growth, it is essential to move away from ad-hoc sales and service development interventions towards the Sales and Service Academy model. by Suvendu Dhar Head, Corporate Business Solutions

Similar to a health checkup for an individual, a regular ‘check-up’ or assessment of a sales team will proactively help locate sources of inefficiencies. These inefficiencies, if ignored can result in a serious drop in performance. Are you checking the health of your sales team?

by Suvendu Dhar
Head, Corporate Business Solutions

The adoption of eLearning is growing by leaps and bounds, though traditional ILT content is still considered more effective by most people. Here are 6 points of difference between eLearning and ILT content.

The Mantra for & Beyond 2021 – read all the 10 Quality Commandments under QUEST, a troika of QUality Consciousness, Envisaging Efforts and STakeholders synergy to achieve Service Delivery Excellence among the continuously evolving modern world customers.

How does employee attrition impacts a retail organization and how you can mitigate the impact.

by Suvendu Dhar
Head, Corporate Business Solutions

Sales professionals especially B2B sellers faced a great deal of challenges in terms of adapting to virtual selling Here is a model developed by Centum Learning on transforming a traditional sales team to the virtual selling mode.

by Suvendu Dhar
Head, Corporate Business Solutions

Organizations comprise of 3 distinct levels- the 1st level, the top-level & the level that’s more important than ever- the middle level, often termed as the driver of an organisation. Learn about the rising worth of mid-level leaders & the role of mid-level training- a tool of strategic importance!

Skilling for CSR, is the infusion of skills in underskilled or impoverished people with an aim to transform their lives through the utilization of these learnt skills. Here is why it is best for companies to invest in skill developments as a CSR intervention.

India is in a favourable position with youngsters as a significant part of its workforce. However, it falls short in converting the youth into a human resource. The HDR-2020 mentions only 1 in 5 Indians in the labour force are skilled. The role of corporates becomes important for CSR in Skill Development.

Transitioning & adapting from an individual role to a managerial position, effectively engaging in cross-level communication, managing conflicts while building relationships - A first-time manager needs to do them all. Learn about the role played by first-time leadership training in the journey of these first-time managers.

The mid-level or the backbone of an organization binds the other two levels. The crucial role of mid-level managers isn’t painless at all. They face a host of challenges in their day-to-day operations. Here’s the list and description of the major challenges faced by them and how to tackle them all!