The #CentumKnowledgeSeries brings, through webinars and articles, leading practitioners to share their insights and experience on issues that are important in the Learning and Development Domain. It is an ideal platform for HR Professionals, L&D teams, Trainers and Business Heads to interact with industry doyens who are dedicated domain experts, following the best practices. Keep watching this space for the latest insights.
The Mantra for & Beyond 2021 – read all the 10 Quality Commandments under QUEST, a troika of QUality Consciousness, Envisaging Efforts and STakeholders synergy to achieve Service Delivery Excellence among the continuously evolving modern world customers.
Join experts as they delve into the transformative world of AI, uncovering trends and innovations set to redefine industries and societal norms. A must-attend session for professionals navigating the AI era.
While the shift towards digitization in areas like QP development, Content Development, Training of trainers & assessors, Assessment & certification, and delivery modes are not new, circumstances caused by the pandemic have expedited the need for these changes.
Traditional ways of leadership development are losing steam in a rapidly changing world. As companies move to less hierarchy and simplified managerial levels, work is more about cross-functional teams which are increasingly remote.
The manager’s world is changing too..
Delve into the profound changes in corporate training driven by Generative AI, Blended Learning, Gamification, and Microlearning. Explore how customization is revolutionizing learning experiences and the future of corporate training.
Essential Customer Service Soft Skills Training Topics: A Pathway to Exceptional Service
Discover the significance of soft skills in customer service and the key training topics that can enhance customer interactions. From effective communication and active listening to empathy and problem-solving, these skills are crucial for customer satisfaction and loyalty. Learn more about these essential customer service soft skills training topics today.
Sales excellence is crucial in today's competitive business landscape. It involves empathy, understanding customer needs, strategic planning, efficient processes, and leveraging technology. This article provides a comprehensive guide to achieving sales excellence and driving sustainable growth.