10 Quality Commandments for Service Delivery Excellence

Quality was, is and will always be a cutting edge differentiator for customer propositions. A four-decade of my fortunate association with different sectors and industries has witnessed this. However, its manifestation through different industrial eras will continue to evolve.

Webinars

Learning Sales Virtually to Drive Business Growth

With the change in the nature of sales function in itself, the skills essential for being an effective sales and services professional are also undergoing change.

Speakers:

Jagmohan Singh Rishi: AVP - Talent Development, Business Excellence & Digital Strategy, Wockhardt

Prashant Sharma: Founder & Head Coach, Coach Prashant

Digitizing SSC’s Core Capabilities

While the shift towards digitization in areas like QP development, Content Development, Training of trainers & assessors, Assessment & certification, and delivery modes are not new, circumstances caused by the pandemic have expedited the need for these changes.

Speakers:

Sunil Marwah: CEO, FICSI

Arvind Bali: CEO, TSSC

Col. Anil Kumar Pokhriyal (Retd.): CEO, MEPSC

The Fortune at the Middle of the Pyramid

Traditional ways of leadership development are losing steam in a rapidly changing world. As companies move to less hierarchy and simplified managerial levels, work is more about cross-functional teams which are increasingly remote. The manager’s world is changing too..

Speakers:

Gaurika Tandon: Head, Learning & Engagement, Bennett, Coleman & Co. Ltd.

Akash Chander: Managing Director & Principal Coach, Strengthscape

Skill Development under CSR to address COVID Challenges

Skill development programs have been greatly affected by the COVID-19 crisis. The challenges faced by formal TVET (Technical & Vocational Education & Training) and short-term skills training for out-of-school youth and current workers are unprecedented.

Speakers:

Manish Prakash Sahu: Chief Operating Officer, RPG Foundation

Bhaskar Natarajan: Head – Programme Execution, Tata STRIVE

Arvind Bali: CEO, TSSC

Building capabilities towards business resurgence in Insurance sector

Research is indicating that 60% of the current jobs will be replaced by new jobs. This indicates that there would be a requirement for the new set of capabilities.

Speakers:

Maurice Amogola: CEO, Minet Uganda

Peter Kagia: General Manager- Life Insurance Business, The Monarch Insurance Company Limited

Empowering Mid-Level Leaders for Accelerating Business Growth

As a mid-level leader, one often finds oneself surrounded with huge accountability and less freedom to make decisions or work independently. It is thus critical to explore – how to empower mid-level leaders for accelerating business growth? And, as a mid-level leader - How to win empowerment from senior leaders?

Speakers:

Seema Singh: CEO, Cosmo Looks

High Impact Virtual Selling

Virtual selling is here to stay, requiring professionals to rethink approaches and pivot to newer channels. But being a great virtual sales team doesn’t simply mean conducting video calls, there’s a lot more to it.

Speakers:

Ravi Sharma: Lead, Learning & OD - India and Manager, Sales Training - APAC, Avery Dennison

Pritha Dubey: Sales & Leadership Coach and Founder, Success Vitamin

Managing & Training Teams Effectively for the new Normal

The Covid-19 pandemic has had an unprecedented impact not just on public health, but also on education and businesses. While it’s important to focus on near-term survival, it is also vital to think about how businesses will operate once the pandemic subsides.

Speakers:

Rakesh Rao: Group CEO - East Africa, Crown Paints

Susan Onyach: HR Director - Kenya, Airtel

Digital Learning: The Next Frontier

Digital learning has been an area of keen interest for businesses for a long time, but its importance has jumped significantly higher in the past few weeks. How to implement and launch a digital learning platform is no longer the key question, it is this: how do you ensure that your digital learning keeps evolving.

Speakers:

Varun Mathur: Head – Capability Building, Airtel India

Mamatha Devi Bhat: DGM – HR, TTK Prestige

Developing Mid-level Leaders

It has never been easy to be a middle manager, and companies need great middle management now more than ever. While front-line team members are in the trenches with tactical work and senior leaders spend their time casting a vision, mid-level leaders have to do both.

Speakers:

Gaurika Tandon: Head, Learning & Engagement, Bennett, Coleman & Co. Ltd.

Rachita Sahgal: Solopreneur, Leadership Development Expert

Ravi Sharma: Lead, Learning & OD - India and Manager, Sales Training - APAC, Avery Dennison

L&D in a Post-COVID World

We are wading through one of the toughest times in human history. The fact that business has to continue and organizations need to converge with their customers, through various digital mediums creating unique challenges for business leaders as well as HR and L&D team members.

Speakers:

Sabharatnam Narayanan: Head Retail Training, Titan

Pooja Dudani: Associate Director, Cars24.com

Harshvardhan Mishra: Training Head - Sales Excellence, LIXIL Water Technology

Insights

6 Benefits of VILT for Businesses

The adaption of VILT post-COVID 19 has multiplied. Here are 6 reasons why corporates prefer VILT.

10 Quality Commandments for Service Delivery Excellence

Quality was, is and will always be a cutting edge differentiator for customer propositions. A four-decade of my fortunate association with different sectors and industries has witnessed this. However, its manifestation through different industrial eras will continue to evolve.

How to empower your sales team to sell virtually

Virtual selling is here for the long haul, here’s how you can empower your sales team to sell remotely!

Why Training Mid-Level Leaders is Crucial for Organizations?

A mid-level manager is constantly juggling between roles and is a vital link to organizational success. Read on to know why training mid-level managers is crucial for any organization.

Should Your Business Care About CSR? Here is the Honest Answer

Skilling for CSR, is the infusion of skills in underskilled or impoverished people with an aim to transform their lives through the utilization of these learnt skills. Here is why it is best for companies to invest in skill developments as a CSR intervention.

Why organizations should invest in Skill development as a CSR activity

In a business ecosystem, the core ‘responsibility’ for companies had always been to generate revenue and boost shareholder value. Today, it also broadly encompasses responsibilities like helping the environment, serving the local community, improving working conditions of the workforce and following ethical practices.

Develop Future Leaders with First-Time Leadership Training Program

Effective & efficient leadership is vital for company success. To ensure leaders are equipped to handle their role & its dynamics, it’s important to prepare prospects well in advance through First-Time Leadership Development Program.

A comprehensive guide on Experiential Learning and its tools

Quality was, is and will always be a cutting edge differentiator for customer propositions. A four-decade of my fortunate association with different sectors and industries has witnessed this. However, its manifestation through different industrial eras will continue to evolve.

The role of training assessment in the L&D Industry

The L&D Industry continues to rise in importance in the modern era. Corroborated by an enhanced desire to upskill the workforce, the heart of the L&D industry lies in facilitating refinements that reflect positively with respect to the KPIs (Key Performance Indicators) set by a particular organization.

How does Sales Training for B2B differs from B2C Sales

It isn’t wrong if we say that all the business functions need to work in tandem for the smooth functioning of an organisation. They need to balance it out among themselves, but it won’t be wrong either to say that sales is one of the most important of all of them. It is the stream for revenue and if it faces disruption, the business might come to a halt. The presence of an effective sales function not only helps the business thrive but also serves as an enduring defender during times of distress.

The Centum 5D™ Approach – Deep Dive & Diagnostic

Need Diagnostic Study (NDS) is the first and the foremost step that’s undertaken to initiate the training program for a client. The basic aim of a Need Diagnostic Study is to understand the need for a training intervention by analysing the gaps between the present and the desired outcomes with respect to a specific area of concern.

6 challenges addressed by Zero-Touch-Onboarding

New employee onboarding is a challenging task. Here is how Zero Touch Onboarding helps.

Client Speak

Gaurav Paruthi

AVP – L&D (HR)

HDFC Ergo Health (Earlier Apollo Munich Health Insurance)

Varun Kakaria

Regional IS Director - South Asia

Reckitt Benckiser

Dinesh Bhrushundi

Ex-Chief Quality Officer

Delhi International Airport Ltd.

Jia Lal Koundal

Group Head – Trade Marketing, Sellout, Exclusive Channel & DRM

Panasonic