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Our service excellence programs are aligned to our proprietary competency framework formulated for delivering a long-term increase in sales and customer loyalty. The shift in attitude, knowledge and skills as a result of this program creates loyalty inducing magic moments for customers. It also empowers service staff with tools and technology that improves engagement and relationships with customers.

Program Outcomes

The service training & excellence programs deliver learning content through a blended mode with a mix of mediums such as self-read material, classroom training, digital learning, and coaching. The training program provides advanced customer service tips to make meaningful and lasting first impressions while enabling your service reps to provide memorable customer experiences.

Need to know how we can positively impact your business through the Service Excellence Program?

Contact Us View Other Programs

Client Speak

Dinesh Bhrushundi

Ex-Chief Quality Officer

Delhi International Airport Ltd.

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Arun Batra

CEO

Matrix Cellular International Services Pvt. Ltd

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Airtel Africa

Customer Service Director

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Dr. N K Pandey

Chairman & Managing Director

Asian Institute of Medical Sciences, Faridabad

Trusted by 400+ Leading Brands

Case Studies

Impacting service quality of India’s largest International airport
Enhanced the customer service skills of service technicians India’s largest kitchen appliance company
Enhanced the customer interaction process while creating customer delight for a consumer durable giant
Developed a one-stop LXP solution for all L&D needs at India’s largest cinema company
Awards and Recognition

Brandon Hall Gold Award for 'Best program in Sales Training and Performance', 2022

Top Learning Management System to be watched globally, 2022

Brandon Hall Gold Award for 'Best use of Blended Learning', 2022

Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2022

Brandon Hall Bronze Award for 'Best Sales Training Program for Extended Enterprise', 2022

Brandon Hall Gold Award for 'Best Unique Sales Training Program', 2021

Top Training Outsourcing Company to be watched Globally, 2021

Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2021

Top Learning Experience Platform to be watched Globally, 2021

Brandon Hall Silver Award for 'Best Advance in Mobile Learning Technology', 2021

Brandon Hall Bronze Award for ‘Best Advance in Onboarding Technology’, 2021

Brandon Hall Bronze Award for ‘Best Blended Learning Program’, 2020

‘Excellence in Content Development Award’ for impacting business results, 2020

Brandon Hall Silver Award for ‘Best Launch of a Corporate Learning University’, 2019

‘Best Use of Technology for Training Award’ by ET NOW, 2018

HR Excellence Award 2018 for Technology Deployment in HR, 2018

Asia's Most Trusted Training & Skilling Company by IBC, USA, 2018

Ranked #11 amongst India's Great Places to Work®, 2019