Your organizational culture is created and fortified through conversations

Everyone wants better outcomes. Build them on a foundation of better conversations.

Better Conversations Every Day™ helps drive business outcomes and create lasting change. Uniquely created for everyone and every single conversation — from the front desk to the corner office — BCE’s impact transcends that of a typical coaching skills program. This scalable, one-day experience creates a common mindset, skillset, and language and equips leaders with the tools to break down communication barriers and bring your business strategy to life.

4 Core Behaviors for Better Conversations Every Day™

Better Conversations Every Day™ applies a simple and practical approach to teaching a set of complex skills. We focus on 4 core behaviors applied to real workplace challenges to build the trust, psychological safety, collaboration, inclusion, resilience, and emotional intelligence needed to thrive in today’s hybrid work environment.


Listen to understand

Listen to understand

Listening is critical to building
trust and respect. BCE equips you with a powerful approach to listening that involves paying full attention, avoiding premature judgment, reflecting empathy, clarifying, summarizing and sharing.

Ask powerful questions

Great conversations begin with great questions, and BCE teaches
you to enhance the quality of questions. The idea is not for you to solve the other person’s problem — but to provoke self reflection and discovery.

Challenge & support

Challenge & support

Our approach includes a simple, yet effective, method to establishing a clear picture of what is possible. The key is challenging current constraints and giving feedback.

Establish next steps & accountability

Establish next steps & accountability

The BCE experience improves outcomes by moving people to action and accountability. This happens through collaboration to define specific goals and focusing on the most important leverage points.

Program Outcomes

Need to know how we can positively impact your business through the Centum-CCL Leadership Academy?

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Client Speak

Buffy Morris

Director of Learning and Development

Arch Mortgage Insurance Company

Dinesh Bhrushundi

Ex-Chief Quality Officer

Delhi International Airport Ltd.

Jia Lal Koundal

Group Head – Trade Marketing, Sellout, Exclusive Channel & DRM


Rob Van Nus

VR, HR & Corporate Services


Paul LeBlanc


Southern New Hampshire University

Edwin Moy

Learning & Development Manager


Gloriana Garro

Director of People Development & Learning

Crowley Maritime

Case Studies

Built an assessment centre for one of the world’s top apparel company
Case study – Training assessment intervention for an automobile client
Using experiential learning to align a team of doctors with organizations values at a leading hospital chain
Enhanced the customer service skills of service technicians India’s largest kitchen appliance company
Onboarded 500+ final year students as a Young Manager’s (YM) for a leading private health insurance company