Build a culture that empowers employees to own their decisions.
Accountability can flourish in the right environment. If you want accountable people, you need to create the conditions that encourage people to fully own their decisions.
It begins with acknowledging and removing unnecessary fear within your organizational culture.
Fear can cause people tend to hide, hold back, and do only the minimum of what is expected to avoid accountability and leadership. It can lead to aggressiveness, anger, micromanaging, defensiveness, lack of engagement, and victim behavior.
Reducing this fear starts with trust. Earn it by being competent in the work, knowing when to communicate openly and when to keep things in confidence, and following through on what you say you will do.