Customer Experience Training
Exceptional experiences build customer loyalty
The internet has significantly enhanced the power of customers to voice their opinion far and loud. Poor customer experiences can quickly generate a lot of heat for businesses, and putting in dedicated efforts to amplify the customer experience is more important than ever before. A pleasant customer experience not only helps in business growth, but also generates positive word-of-mouth publicity while building customer loyalty.
As a matter of fact, 84% businesses that strive to enhance their customer experience report a revenue increase. Proper guidance to professionals on the importance of providing rich customer experiences can significantly benefit an organization as they will be able to provide high-quality customer experiences consistently.
Our Delivering Customer Experience program focuses on customer centricity, customer handling skills, and proactivity. The program highlights how to effectively resolve customer concerns by explaining techniques for dealing with various types of customers. Completion of our program will equip participants to deliver a wow experience to their organization’s customers and create customer delight since they will know how to proactively offer solutions and complete the customer journey with post-sales service.
Program Outcomes
Need to know how we can positively impact your business through our Customer Experience Training Programs?
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Awards and Recognition
Brandon Hall Gold Award for 'Best program in Sales Training and Performance', 2022
Top Learning Management System to be watched globally, 2022
Brandon Hall Gold Award for 'Best use of Blended Learning', 2022
Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2022
Brandon Hall Bronze Award for 'Best Sales Training Program for Extended Enterprise', 2022
Brandon Hall Gold Award for 'Best Unique Sales Training Program', 2021
Top Training Outsourcing Company to be watched Globally, 2021
Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2021
Top Learning Experience Platform to be watched Globally, 2021
Brandon Hall Silver Award for 'Best Advance in Mobile Learning Technology', 2021
Brandon Hall Bronze Award for ‘Best Advance in Onboarding Technology’, 2021
Brandon Hall Bronze Award for ‘Best Blended Learning Program’, 2020
‘Excellence in Content Development Award’ for impacting business results, 2020
Brandon Hall Silver Award for ‘Best Launch of a Corporate Learning University’, 2019
‘Best Use of Technology for Training Award’ by ET NOW, 2018
HR Excellence Award 2018 for Technology Deployment in HR, 2018
Asia's Most Trusted Training & Skilling Company by IBC, USA, 2018
Ranked #11 amongst India's Great Places to Work®, 2019
