Customer Experience Training

Explore the multifaceted role of corporate trainers: skills, certifications, challenges, and technology in workforce development.

Explore the path to becoming a corporate trainer in India with this guide: industry specialization, essential degrees, skill development, networking, and job hunting tips.

Explore top corporate trainer certifications in India to enhance expertise and credibility, with insights from Centum Learning on key programs.

Discover how AI is reshaping workforce training, enhancing personalized learning, and keeping pace with business evolution. Learn about AI's impact in training effectiveness and continuous learning.

Explore Centum Learning's insights from the 10th India CSR Summit, emphasizing sustainable development and economic inclusion for marginalized communities.

Insights into CSR program enhancement, focusing on effective partnerships between non-profits and funders for impactful social change.

Discover essential Zoom training tips tailored for corporate trainers. Maximize engagement, utilize online tools, and ensure successful virtual sessions. Dive in for expert insights!

Explore the synergy of methodical design and project management in mastering the eLearning content development process for impactful digital learning.

Delve into the profound changes in corporate training driven by Generative AI, Blended Learning, Gamification, and Microlearning. Explore how customization is revolutionizing learning experiences and the future of corporate training.

Uncover the transformative power of corporate training! Learn how it boosts performance, manages change, maximizes ROI, uplifts morale, drives digital transformation, and promotes diversity.

Discover the significance of soft skills in customer service and the key training topics that can enhance customer interactions. From effective communication and active listening to empathy and problem-solving, these skills are crucial for customer satisfaction and loyalty. Learn more about these essential customer service soft skills training topics today.

Sales excellence is crucial in today's competitive business landscape. It involves empathy, understanding customer needs, strategic planning, efficient processes, and leveraging technology. This article provides a comprehensive guide to achieving sales excellence and driving sustainable growth.

Uncover how to select the best sales training companies for optimal business performance. Our guide emphasizes the value of customization and impactful strategies in sales training.

Uncover the power of sales management training in driving business success. Dive into its unique benefits, crucial training topics, and how it sets itself apart from standard sales team training. A must-read for anyone looking to take their sales leadership to the next level. Click to explore more.

Learn how sales training can empower your team with the skills to close deals, improve communication, and drive revenue for business success. A comprehensive guide for HR leaders and business heads.

In the evolving corporate realm, embracing various modes of corporate training delivery is vital. This piece offers a thorough exploration of training modes, spotlighting their relevance in fostering continuous learning and adaptability.

Unlock the potential of your sales team with our top sales training programs. This article delves into the importance of sales training and highlights customized solutions that can drive performance and revenue growth. Discover how investing in sales training can lead to business success.

Luxury brands are sold by highly trained sales staff who have a deep understanding of what makes their product so special. When you buy luxury, you're not just buying something—you're buying into an experience that promises to deliver an elevated sense of yourself. Due to this, its training program should be different.

In the current scenario, many people are moving from full-time positions to freelancing or gig work. To ensure optimal performance, behavioural training is necessary for these gig workers. This article discusses the challenges they face and the importance of training.

With the shift to a 'Work from home' scenario, organizations are looking to upskill the workforce. Read on to know the behavioural training needs for remote employees.

Hard skills are easily measurable, but it is often the soft skills that help make the difference. Read on to understand the importance of corporate soft skills training in 2021.

Behavioural training can help your company grow by giving employees effective training to do what they do best. Read this article to know how.

Learning management systems (LMS/LXP) have gained importance as an effective tool in the corporate training world with the change in learning pattern and emergence of digital medium for training.

Our first-time manager training programs are designed to equip new leaders with essential soft skills for success. These programs cover key areas such as communication, coaching, people management, and more. By investing in these training programs, organizations can enhance employee engagement, productivity, and foster a positive work culture. Equip your leaders with the right tools and drive your organization's success.

While hard skills and conceptual skills are key to the success of sales professionals, ‘EQ is the differentiator’ in the new buying environment, written by Tripti Singh and Geetika Malik Chandra, chief learning officer, and lead, content (research & analysis), Centum Learning Limited.

Blended learning is an effective and low-risk strategy for addressing the challenges posed by the transformational changes owing to rapid technological advancements. However, implementing blended learning brings with it a certain set of challenges. written by Tripti Singh and Geetika Malik Chandra, chief learning officer, and lead, content (research & analysis), Centum Learning Limited.

For long term sustainable growth, it is essential to move away from ad-hoc sales and service development interventions towards the Sales and Service Academy model. by Suvendu Dhar Head, Corporate Business Solutions

Discover the five critical leadership skills that are indispensable for achieving success in the evolving world of work in 2023 and beyond.

by Sanjay Bahl
MD & CEO

Similar to a health checkup for an individual, a regular ‘check-up’ or assessment of a sales team will proactively help locate sources of inefficiencies. These inefficiencies, if ignored can result in a serious drop in performance. Are you checking the health of your sales team?

by Suvendu Dhar
Head, Corporate Business Solutions

The adoption of eLearning is growing by leaps and bounds, though traditional ILT content is still considered more effective by most people. Here are 6 points of difference between eLearning and ILT content.

Learn the 7 tips on how to manage your body language to significantly boost your chances during virtual sales calls and drive more revenue.

The Mantra for & Beyond 2021 – read all the 10 Quality Commandments under QUEST, a troika of QUality Consciousness, Envisaging Efforts and STakeholders synergy to achieve Service Delivery Excellence among the continuously evolving modern world customers.

How does employee attrition impacts a retail organization and how you can mitigate the impact.

by Suvendu Dhar
Head, Corporate Business Solutions

Sales professionals especially B2B sellers faced a great deal of challenges in terms of adapting to virtual selling Here is a model developed by Centum Learning on transforming a traditional sales team to the virtual selling mode.

by Suvendu Dhar
Head, Corporate Business Solutions

Organizations comprise of 3 distinct levels- the 1st level, the top-level & the level that’s more important than ever- the middle level, often termed as the driver of an organisation. Learn about the rising worth of mid-level leaders & the role of mid-level training- a tool of strategic importance!

Skilling for CSR, is the infusion of skills in underskilled or impoverished people with an aim to transform their lives through the utilization of these learnt skills. Here is why it is best for companies to invest in skill developments as a CSR intervention.

India is in a favourable position with youngsters as a significant part of its workforce. However, it falls short in converting the youth into a human resource. The HDR-2020 mentions only 1 in 5 Indians in the labour force are skilled. The role of corporates becomes important for CSR in Skill Development.

A walkthrough on why blended learning works in enhancing learning and development of employees as well as achieving overall business goals.

The mid-level or the backbone of an organization binds the other two levels. The crucial role of mid-level managers isn’t painless at all. They face a host of challenges in their day-to-day operations. Here’s the list and description of the major challenges faced by them and how to tackle them all!

The human brain is adept at retaining information that’s learnt through first-hand experience. This first-hand experience is an important constituent of experiential learning- an advanced form of learning that has proven to be a game-changer. Here’s a comprehensive guide on experiential learning and its different tools.

It’s time to upgrade your assessment game with the advancements in technology. Shift from the traditional world towards modernity in the form of E-Assessment solutions. But why? Learn about the exciting benefits offered by E-Assessment that makes it stand out in this enriching article!

From operations to staffing, training to motivation, mid-level leaders play multi-faceted roles that are strategically important to the organization.

Every professional journey in the corporate world begins with an individual contributor role. This article envisages the path of every leader from an individual contributor role to the top management of the organization and the importance of training in the process.

Training assessment is a process that lets you evaluate the progress of your training program along set benchmarks. Learn more about the role of assessment, the need for it, the tools, application and the most popular models of assessment in this holistic article.

The adaption of VILT post-COVID 19 has multiplied. Here are 6 reasons why corporates prefer VILT.

B2C versus B2B sales, the difference we all know! But what about the differences in the B2C and B2B Sales Training? Learn about the nuances of distinct training needs for these two most prominent forms of sales in this intriguing article.

Need Diagnostic Study (NDS) is the first and the foremost step that’s undertaken to initiate the training program for a client. The basic aim of a Need Diagnostic Study is to understand the need for a training intervention by analysing the gaps between the present and the desired outcomes with respect to a specific area of concern.

New employee onboarding involves a lot of challenges, particularly during these uncertain time periods marked by the Covid19 pandemic where even physical proximity becomes an obstacle. Here’s how Zero-Touch Onboarding contributes by addressing 6 major challenges associated with onboarding.

Reaching out to a large audience in an organic manner, connecting with people for business and measuring the impact of your virtual selling campaigns, LinkedIn for B2B sales gets you to do them all. But are you leveraging the platform to its fullest? Learn about the platform intricacies in this insightful article!

Blended Learning Model is the most important component of the 5-D Approach. It succeeds the Need Diagnostic Study and focuses upon actualising the training intervention through the laid-down design of the program.

Return On Investment or ROI is the final component of the 5D Approach. It seeks to measure the results/outcomes of the training intervention in multiple ways.

Here’s how Centum implements the five elements of the ADDIE model- Analysis, Design, Development, Implementation and Evaluation, in the process of its content development to provide absorbing and effective learning solutions.

Technology has impacted various aspects of life, and learning is no exception. Learning is dependent on content and here is a descriptive guide about emerging E-Learning Content Solutions that are a must for effective learning and development of your employees in this technological world.

Listening is an art! This art is obviously not very easy to master. Business situations, however demand flawless listening skills to get an accurate insight about the customer’s requirements. Here’s a step-wise guide on how to listen well to your customers.

From delivering a better user experience that is stress-free to ensuring better tracking of training participation, Centum LearnPro® Zero-Touch-Onboarding (ZTO) has multiple features. Here is the whole list of advantages of ZTO.

E-Assessment has a key role to play in three major organizational functions viz. recruitment, learning and development as well as succession planning especially during the period of the COVID-19 pandemic. Read about this crucial role played by E-Assessment in detail.

Teams that collaborate tend to trust each other more, are more engaged and perform better. Virtual collaboration means working better as a team while using digital tools to complete tasks. Here are a few tips to make you collaborate better with your team through a virtual medium.

Storytelling is the process of using fact and narrative to communicate something to your audience. At work, it can be a very effective way to get your point across. Here are the 7 important steps that you should follow for mastering the art of persuasive storytelling.

Source Hire Train (SHT) is a training model that involves understanding the basic manpower requirement of the client, sourcing candidates through appropriate channels and training the selected ones to make them job-ready right on their first day, right in that sequential order.

Design thinking is a five-step human-centred process for creative problem-solving. It is all about understanding the user's needs and solving the right problem.

Vamshi Pothur, Trainer - Centum Learning sharing how his experience as a trainer has been since the beginning of the Pandemic. Step into the shoes of trainers to understand how their lives have changed and how they have coped up during the post-pandemic time period.

5 tips an employer should follow to smoothly onboard new employees and ensure they learn their job responsibilities in an engaging manner.

Technology in the learning domain has facilitated the growth of Virtual Instructor-Led Training (VILT) as a learning medium. The digitally empowered VILT offers a variety of benefits. At the same time, it’s essential to understand the VILT best practices to make the best use of the available resource!

Anand Deogoji - Trainer, Centum Learning sharing his experience of conducting training from home

It is better to use the LMS optimized for the particular learning needs of users. The following aspects create differentiating line between corporate and educational LMS.

Virtual sales process, online persona, tools and a lot more to focus on for sales professional in their pursuit of adapting to the new normal. Here are 5 Important tips to succeed in virtual selling by Suvendu Dhar, Head, Corporate Business Solutions.

A comprehensive Learning eXperience Platform (LXP) guide- LXP versus LMS, value offered by LXP, LXP use case and a lot more!

Employee engagement is a workplace approach that results in the right conditions for each and every member of an organization. This approach motivates the employees to contribute towards the organizational success. Read about the five important ways to follow the approach of workplace engagement.

Virtual Selling is growing popular day by day. It isn’t simply just an alternative to the traditional sales function, it is much more than that. It is indeed the present and the future as well! Check out the top 7 reasons that support that virtual selling is here to stay!

The learning and development function has evolved over the years. With more and more organizations opting for outsourcing their corporate training to specialist training providers, the future appears bright. Have a look at the estimated future of training outsourcing in India and globally.

Leadership is a product that has high demand and low supply. The process of cultivating leaders is a slow process, however with proper training, this process gets a boost. Learn about the importance of leadership training and the role it plays in an organization’s succession planning.

Here is how technology is transforming the HR function’s effectiveness and efficiency for organizations in India.

With technology disrupting each sector, organizations are realigning their business and training objectives to ensure that their workforce is well equipped with skills, giving them a competitive edge over others. Business today is all about people and here are the top trends we expect to see in the near future.

While different people respond differently to times of crisis, staying positive is a key factor in coping successfully with them. People with positive attitudes are more likely to stay hopeful and see the best even in difficult situations.

Depending on their role and type of organization, a professional may spend up to 20% of their workday reading and answering emails. Here are the simple rules to make sure that your emails are noticed and acted upon.

Selecting the best Learning Management System (LMS) for your company can be a challenging task. Here are some features that you should look for in every LMS before making the final LMS choice.

BFSI has been one of the markets that have been greatly hit by the digital wave. The growing digitization will boost employment by creating a lot more opportunities.

It takes just one click for a great brand to get its image tarnished in this age of always-on, always-connected consumers. Take the case of the leading airline whose pilot allegedly insulted a senior citizen for requesting wheelchair assistance.

Discover key differences between LXP and LMS, and how to choose the best for your learning goals in this concise guide. Perfect for educators and professionals.

Employers have shifted their focus from educational backgrounds to one’s zeal to learn new skills. To be successful in the future, professionals need to demonstrate foresight in navigating a rapidly shifting landscape of organisational forms and skill requirements, needing employees to be constant learners.

A Learning Management System is an investment in employees for an organization having long-term and short-term effects. The LMS solution has a suite of benefits that gain a return of investment (ROI) from this.

Corporate training is a function of human resource management that aims to provide the organization’s employees with the knowledge and skills required to be successful. In turn, the growth of employees also contributes to the success of the business.

An enables businesses and educational institutions to design and manage lessons, programs, tests, and other learning resources. Organizations may efficiently and effectively deliver training content to employees with a learning management system.

An enables businesses and educational institutions to design and manage lessons, programs, tests, and other learning resources. Organizations may efficiently and effectively deliver training content to employees with a learning management system.

An enables businesses and educational institutions to design and manage lessons, programs, tests, and other learning resources. Organizations may efficiently and effectively deliver training content to employees with a learning management system.

The roller coaster of COVID gave us new ideas and opportunities, like remote working. ‘Work-from-home’ and ‘online classes’ were the buzzwords and are still prevailing across the globe. The period of two years was not easy and had numerous roadblocks, but life could not be left at a halt. Thus, leaders came up with alternate ideas for keeping up with regular life. Here are some of the changes that emphasize the need for Corporate training, post-pandemic.

Leadership can improve business operations and enhance workforce capabilities with specific strategic goals. A successful corporate training program benefits both management and employees by providing an opportunity for leadership to develop new skills and learning new knowledge, which helps employees advance in their careers.

The purpose of corporate training is to help employees maximize their productivity, and that's why it's such a valuable investment for your company. Corporate training helps to ensure that all of your employees are operating at their full capacity and have the skills they need to perform well in their roles. By providing adequate training, you're setting them up for success and giving them the tools they need to do their jobs successfully.

Discover the diverse types of corporate training programs with Centum Learning. From leadership to technical training, understand how each contributes to organizational growth and success.

Organizations benefit from corporate training because it enhances employee productivity. However, training is also beneficial for personal growth of an employee. Bridging the skill gaps in the market is an essential benefit of corporate training. Corporate training is a win-win situation for the employees, as they get enormous skill enhancement without any charges.

Organizations benefit from corporate training because it enhances employee productivity. However, training is also beneficial for personal growth of an employee. Bridging the skill gaps in the market is an essential benefit of corporate training. Corporate training is a win-win situation for the employees, as they get enormous skill enhancement without any charges.

Organizations benefit from corporate training because it enhances employee productivity. However, training is also beneficial for personal growth of an employee. Bridging the skill gaps in the market is an essential benefit of corporate training. Corporate training is a win-win situation for the employees, as they get enormous skill enhancement without any charges.

When hiring people for a job, it is important to remember that the tasks that need to be completed cannot be done without more than just technical or hard skills. Hiring engineers proficient in several different programming languages and hiring accountants with a keen understanding of finances are both beneficial, but so are people who possess nonverbal skills. These include analytical thought, effective communication, and emotional intelligence.

Explore how custom eLearning content development meets organizational needs, offering tailored, engaging training solutions for diverse learner profiles, and driving effective skill enhancement and employee collaboration.

With the advent of online learning, education has evolved faster than ever before and content has become more accessible than ever before. Both instructors and learners enjoy the benefits of online learning, including flexibility, low costs, and unparalleled reach. Students' performance with a course can be monitored by instructors. You are freed from the constraints of traditional education with online learning.

With the advent of online learning, education has evolved faster than ever before and content has become more accessible than ever before. Both instructors and learners enjoy the benefits of online learning, including flexibility, low costs, and unparalleled reach. Students' performance with a course can be monitored by instructors. You are freed from the constraints of traditional education with online learning.

CSR programs are helping in empowering women by providing them with opportunities to earn a living, gain experience, and work their way up the corporate ladder.

Corporate social responsibility partnerships are beneficial in a business model because they allow companies to maintain their integrity and build trust with customers, while also providing them with new opportunities for growth.

Corporate social responsibility partnerships are beneficial in a business model because they allow companies to maintain their integrity and build trust with customers, while also providing them with new opportunities for growth.

Corporate social responsibility is a term that refers to the moral and ethical responsibilities of corporations and business leaders to the public, their employees and shareholders, as well as to the environment. CSR encompasses a range of activities that businesses may undertake in the pursuit of social good. This includes investments in community and environmental projects, green initiatives and more.