Build a better culture by improving conversational skills.
The true picture of an organization’s culture shows through in the conversations. High-quality workplace conversations are built on courage and candor, lead to action and accountability, and yield better strategies — producing a more adaptable, resilient culture. In contrast, ineffective conversations demotivate talent and impede organizational success.
That’s why, no matter the size of your organization, working to strengthen conversational skills and increase access to coaching conversations will help drive better business outcomes and equip your leaders to be more successful in today’s new hybrid workforce environment.
Your organizational culture is created and fortified through conversations
Everyone wants better outcomes. Build them on a foundation of better conversations.
Better Conversations Every Day™ helps drive business outcomes and create lasting change. Uniquely created for everyone and every single conversation — from the front desk to the corner office — BCE’s impact transcends that of a typical coaching skills program. This scalable, one-day experience creates a common mindset, skillset, and language and equips leaders with the tools to break down communication barriers and bring your business strategy to life.
4 Core Behaviors for Better Conversations Every Day™
Better Conversations Every Day™ applies a simple and practical approach to teaching a set of complex skills. We focus on 4 core behaviors applied to real workplace challenges to build the trust, psychological safety, collaboration, inclusion, resilience, and emotional intelligence needed to thrive in today’s hybrid work environment.
Listen to understand
Listening is critical to building
trust and respect. BCE equips you with a powerful approach to listening that involves paying full attention, avoiding premature judgment, reflecting empathy, clarifying, summarizing and sharing.
Ask powerful questions
Great conversations begin with great questions, and BCE teaches
you to enhance the quality of questions. The idea is not for you to solve the other person’s problem — but to provoke self reflection and discovery.
Challenge & support
Our approach includes a simple, yet effective, method to establishing a clear picture of what is possible. The key is challenging current constraints and giving feedback.
Establish next steps & accountability
The BCE experience improves outcomes by moving people to action and accountability. This happens through collaboration to define specific goals and focusing on the most important leverage points.
Need to know how we can positively impact your business through the Centum-CCL Leadership Academy?