A two-year long project commenced with Centum Learning undertaking a Training Need Analysis, which included identification of people and process-related issues and their importance in the business. The inputs from this activity were then used to create two specialized interventions to be deployed in an Academy format.
One focused on the procurement staff and is called “Get Car”. It aims at improving their skill sets in the specific domain and covers areas like basic techniques of procurement, knowledge about technical evaluation of the car, customer service management etc.
The other intervention meant for the Sales staff is called “Win Sale” which aims at enhancing the skill set of the participants in closing sales deals successfully.
The ongoing project involves sustained learning through continuous interaction at the workplace. Additionally, Mystery Audits form a critical part of the entire process, results of which are published in dashboards and the analysis is used to run reinforcement exercises followed by yet another round of checks. The final step is the certification of the employees who have successfully undergone the entire process.