Learning & development experts Centum Learning partnered the client and identified following skills to achieve business objectives:
- Relationship Selling Skills for Personal banking business
- Asset Selling Skills for Mortgage Business
Training solution for the personal banking business was focused around following areas:
- Business etiquettes
- Repo building
- Market intelligence
- Confidence building
- Maintaining high ethics
- Process adherence
For the mortgage business, Asset Selling Skills training solution was proposed which primarily involved grooming the candidates & enhancing process adherence.
The content for the workshops was standardized for conducting training sessions across client branches Pan-India while the language for training delivery was delivered in regional language for effective results.