A leading multinational bank had a pressing need to improve the conversion ratio from prospect to customer in the personal banking business. Besides, it also wanted to augment the customer satisfaction feedback in the mortgage business.
Learning & development experts Centum Learning partnered the client and identified following skills to achieve business objectives:
Training solution for the personal banking business was focused around following areas:
For the mortgage business, Asset Selling Skills training solution was proposed which primarily involved grooming the candidates & enhancing process adherence.
The content for the workshops was standardized for conducting training sessions across client branches Pan-India while the language for training delivery was delivered in regional language for effective results.