To measure the performance of sales & after-sales teams on different categories such as knowledge, selling/ customer service skills & behaviour, covering multiple parameters to assess the achievement of their existing learning outcome and their alignment with the organization’s learning & output objectives.
To enhance the availability and readiness of the existing pan India frontline dealership workforce before the new product launch.
To address & overcome the challenges, Centum Learning deployed its proprietary 5D approach:
The findings identified are broadly categorized as under: