The G.U.E.S.T training program aimed at bringing in a paradigm shift in attitude and transform the existing culture towards providing a Plus 1 Customer Service Experience.
The two-day training & experiential intervention saw the participants being taken through the quintessential principles of the G.U.E.S.T philosophy. Practical guidelines were marked and practised on how to provide the customer with an ideal experience at the showroom. The participants got enough opportunity to practice and imbibe this learning.
High energy levels, simulations, market realities, execution excellence translating into best practices marked the success of the training.
In order to ensure that the initiative is headed in the right direction and is having an impact on the actual customer experience; post-training audits were scheduled to be conducted regularly and the Health Reports will be published periodically.
Article on “Rethinking distribution for a telecom client in Africa” & “Redefine the customer service experience for a large telecom player in the African market. Help realize the vision of being the most loved brand in Africa by 2015” Covered in Telecom Domain.