The client, the third largest bank in India, was keen to take its Customer Service to the next level by training its staff on soft skills and essential customer service skills.
Centum Learning partnered the client to design learning & development solution aimed at sensitizing bank employees towards customer service and to help them deliver customer service of highest standards, consistently. Under the programme, key focus is on the following skill areas:
The training programme would impact several key role holders from across hierarchies including bank officers, clerical staff and subordinate staff
The learning intervention was designed to impact 57,500 employees at 5,247 bank branches across India and training programmes are underway across multiple locations.