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Sourcing and training frontline staff of an F&B giant operating Quick Service Delivery restaurants

The Task

To first source, and then train staff - to work in frontline positions at the restaurants of one of the largest and fastest expanding F&B companies across India.

The Solution

Centum Learning has tied up with the F&B Company and formed an exclusive training academy. The first step involves sourcing of the candidates through a multi-pronged strategy. All selected candidates are provided with a 100% scholarship by the client company for a 2-week training programme that provides an overview of Quick Service Restaurants (QSRs) and include modules on customer service, food handling, communication skills, store areas, operations, life skills, and values etc, .

Centum Learning implements the unique ‘See-Hear-Act’ training methodology to make the candidates job-ready through quick and practical training.

The Result

The ongoing long-term initiative has already produced many batches of employees for the company who have started working at its various restaurant locations. The initiative has acted as one of the catalysts to further spur the expansion drive for the chain.

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