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Working with a telecom major to achieve the compliance percentage for Pre-Paid form accuracy

The Task

To assist a geographical zone with a very high rejection rate for pre-paid enrollment forms (PEFs) due to inaccuracies and bring the rate down to an acceptable level

The Solution

The telecom company decided to partner with Centum Learning and create a training intervention best suited for this particular problem.

After investigations, it was realized that human error was the main component contributing to the problem. What followed was a 4-month initiative where trainers travelled to remote locations and trained more than 2000 individuals. The participants were trained on:

  • Various fields in the PEF
  • How to fill in the fields correctly
  • The necessary documents required to accompany the PEF

A check was created for every level of transaction up to checking documents for completeness.

The Result

The end result of the intervention was a reduction in Pre-paid Enrollment Form barring to 3%, which was a huge step-down from the previous levels.

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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