Case Studies

Home » Case Studies

Working with a telecom major to achieve the compliance percentage for Pre-Paid form accuracy

The Task

To assist a geographical zone with a very high rejection rate for pre-paid enrollment forms (PEFs) due to inaccuracies and bring the rate down to an acceptable level

The Solution

The telecom company decided to partner with Centum Learning and create a training intervention best suited for this particular problem.

After investigations, it was realized that human error was the main component contributing to the problem. What followed was a 4-month initiative where trainers travelled to remote locations and trained more than 2000 individuals. The participants were trained on:

  • Various fields in the PEF
  • How to fill in the fields correctly
  • The necessary documents required to accompany the PEF

A check was created for every level of transaction up to checking documents for completeness.

The Result

The end result of the intervention was a reduction in Pre-paid Enrollment Form barring to 3%, which was a huge step-down from the previous levels.

Back to Case Studies


  • Linkedin
  • Facebook
  • Twitter
  • YouTube
  • RSS

    Corporate Office »

  • Neelagagan, Mandi Road,
    Sultanpur, Mehrauli,
    New Delhi - 110 030.
    CIN: U74120DL2007PLC158956
    Ph: +91- 4588 1000 / 1200,
    4600 1100
    Fax: 91-11-46001111

Copyright © Centum Learning 2013 All Rights Reserved

Reach Us


4 X 5 =


Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.


CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
+91- 011 4588 1140 / 4588 1097 9:30 a.m. to 6:30 p.m.)

Write to us

View Map

African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200


TEL: +254 733 466436
+254 788 736382

Write to us

Subcribe to Updates

Subscribe to latest updates from Centum Learning