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Worked with the market leader in automobile sales to launch a new car and additional initiatives to assist the company maintain a consistent growth path

The Task

To partner with the largest car manufacturer in India and train its employees on various skill sets that would contribute to maintaining its leadership position.

The Solution

Centum Learning designed a structured learning intervention in the area of Sales and Customer Service for the prestigious launch of a new model of compact car. It focused on the product & customer handling skills, sales delivery process, achieving excellence in Customer Satisfaction based primarily on JD Power survey results and other critical factors.

Several other learning initiatives like Auto Finance, a knowledge based programme on car financing and induction programmes for different segments were also implemented.

About 12000 participants including Dealer Sales Executives, Customer Care Managers, Executive heads were trained by Centum Learning through these initiatives. The training methodology varied, ranging from instructor-led training to blended learning.

The Result

The automobile company witnessed a standardized world class launch across the country.

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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