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Worked with automobile giant to develop SOPs for their newly developed retail locations

The Task

The Client was in the process of opening exclusive company owned brand stores or Image Points in major cities, where they would showcase their products and help in generating inquiries (and hence sales), with the aim of marketing their cars. Standard operating procedures were required for these upcoming Brand Stores and as Centum Learning had the expertise within to manage the intervention, the contract was awarded to it.

The Solution

Centum Learning initially appointed consultants to develop and write the SOPs. Field Study templates were created specifically to capture the best practices being followed by industry leaders in the Automobile Sector

The field study was conducted to capture the prevailing best practices in the field of brand stores at various automobile company brand stores. The consultants were then deployed full time at the client’s office to document the SOPs. SMEs from the client were completely engaged while developing the SOPs for their expertise.

The Result

All the best practices observed in the field study were incorporated in the Final SOPs that were handed over to the client as per the agreed milestones.

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
+91- 011 4588 1140 / 4588 1097 9:30 a.m. to 6:30 p.m.)


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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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