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Worked with automobile giant to develop SOPs for their newly developed retail locations

The Task

The Client was in the process of opening exclusive company owned brand stores or Image Points in major cities, where they would showcase their products and help in generating inquiries (and hence sales), with the aim of marketing their cars. Standard operating procedures were required for these upcoming Brand Stores and as Centum Learning had the expertise within to manage the intervention, the contract was awarded to it.

The Solution

Centum Learning initially appointed consultants to develop and write the SOPs. Field Study templates were created specifically to capture the best practices being followed by industry leaders in the Automobile Sector

The field study was conducted to capture the prevailing best practices in the field of brand stores at various automobile company brand stores. The consultants were then deployed full time at the client’s office to document the SOPs. SMEs from the client were completely engaged while developing the SOPs for their expertise.

The Result

All the best practices observed in the field study were incorporated in the Final SOPs that were handed over to the client as per the agreed milestones.

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    CIN: U74120DL2007PLC158956
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CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

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