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Training the security force at an International Airport on the basics of customer service.

The Task

To train the CISF staff posted at the Airport to orient them towards the importance and need of customer service, through instilling pride in working at the Airport. To educate the CISF Staff on the basics of customer service. (Although the interactions between the CISF Staff & passengers are transitory, that small interaction leaves a lasting impression on passengers.)

The Solution

Centum Learning designed a programme to bring out the importance of the CISF’s’s role in achieving the Vision 2011 & convey the message that the CISF Staff need to be friendly with the passengers without becoming their friends! The programme achieved a shift in attitude by stressing on the importance of self change.

A bouquet of tools such as, syndicate activities, business simulations, videos, role plays & facilitated discussions were used, which ensured high transfer of learning & applicability at workplace.

The Result

By the end of the programme, the participants were able to appreciate the vision for the airport and importance of providing the passengers with seamless service once they enter the Airport irrespective of which department the passenger is dealing with

Each initiative worked towards improving the quality of customer service at the airport.

 

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
+91- 011 4588 1140 / 4588 1097 9:30 a.m. to 6:30 p.m.)


Write to us

contactus@centumlearning.com

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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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