The Learning Process Outsourcing solution from Centum Learning helps its clients analyze, transform and continually improve their organisation’s learning processes and capabilities. This multi-stage approach allows for clear decision-making, seamless transformation, rapid transition and increased business impact with measurable results. Combining the business partnering focus and the strategic training assessment analysis provides a unique edge to the LPO solution.

Leadership Development Programmes from Centum Learning enhances empowerment, analytical skills, creativity, strategic thinking and entrepreneurial orientation of the top management. Such programmes facilitate managing self, organisation and building interpersonal skills in a constantly changing environment.

Management Development programmes from Centum Learning develop requisite managerial skills at different levels, which are crucial to working in an inter-disciplinary team and fostering innovative partnerships for complementary interventions. The programmes have a dual focus – ‘Managing Self’ comprising self assessment and development and ‘Managing Others’ where peer feedback and experiential learning play a major role.

Experiential Learning Programmes from Centum Learning take a holistic learning form that combines various modes of learning such as classroom training, psychometric tool based learning, outbound programmes and one-on-one coaching to help understand and apply new found knowledge, skills and perspectives within a single learning initiative. It explores the human interplay of the individual with self, others and the environment.

Competency Based Learning Programmes from Centum Learning focus on the integral development of competencies in a flexible learning process. These programmes define the required knowledge, skills and attitudes to become successful in the envisaged field of work. It includes identifying the competency framework, conducting assessments as well as designing and deployment of a comprehensive development plan.

Change Management Programmes from Centum Learning facilitate adapting to the dynamic business environment and aligning to diverse customer needs. The programmes seamlessly weave learning into organisation’s operations, in a manner, that positively impact employees’ acceptance of change and enhance their customer service orientation to consistently deliver brand promises.

Customer Service Enhancement Programmes from Centum Learning are research validated to yield significant gains in service efficiency and customer satisfaction. The programmes focus on attitude, skills and processes in domains like internal customer care, customer care in telesales environment & big picture thinking and creating moments of truth for client interfacing teams.

Sales Effectiveness Programmes from Centum Learning enhance ‘influencing skills’ required for consultative sales or major account management, customer retention skills, telesales and proposal writing skills. Industry specific skill building for different verticals such as FMCG, consumer durables, financial services, insurance, and telecom is therefore a unique feature of such programmes. Sales management and channel management also form a part of Sales Effectiveness Programmes.

Team Building Programmes from Centum Learning enhance personal, interpersonal, and group effectiveness skills. The programmes are designed to understand the importance and process of working together, develop an insight into the behavioral dynamics of self and others and sharpen skills to work effectively as members of a team. Team synergy, team bonding and an energized team environment are the key takeaways.

Psychometric Profiling from Centum Learning provides an objective method for understanding an individual for recruitment screening & selection, personal development and for team building. Each assessment is specifically designed to measure the competency requirements for various roles. It facilitates motivation and provides a clear & compelling focus for personal or organisational development.

Need Diagnostic Study from Centum Learning uses a mix of qualitative and quantitative research techniques to understand the current scenario and identify barriers related to people and processes in achieving business goals. It also reveals gaps with respect to knowledge, attitude or skills that when addressed would lead to higher business outcomes.