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Enhancing training effectiveness for a leading telecom player

Challenge:

Geographically dispersed operations, multiple business partners across locations and growing manpower, were continuously posing challenges to customer service systems of the client - a leading telecom service provider. Learning & development framework, although established, was not working efficiently enough to align manpower to organization objectives. There was a pressing need to standardize training delivery and optimize results thereof across locations as it had a direct bearing on clients' customer service network.

Action:

Centum Learning, owing to its diverse expertise in training & development domain, was entrusted with the end to end responsibility of elevating standards of and achieving consistency in learning and development framework at clients' partners. Expert resources called Training Effectiveness Consultants were integrated into the client’s learning and development ecosystem in order to induce performance efficiency into clients L&D systems in areas of new agent hiring, improving training quality and operational efficiency, training reviews, etc

Result:

Training effectiveness consultants own the learning & development processes and are accountable for smooth operations, effective training, and process adherence in client projects as well as performance of newly hired executives.

Perspective:

The concept of deploying training effectiveness consultants is driven from client's needs to gauge and optimize RoI on learning & development initiatives with single point accountability. The concept is highly relevant to organizations in consumer businesses.

 

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
+91- 011 4588 1140 / 4588 1097 9:30 a.m. to 6:30 p.m.)


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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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