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Elevating Customer Relationship Officers’ knowledge scores for data services from 55% to 90%

The Task

The client was facing customer dissatisfaction arising from the inability of the customer relationship officers to adequately resolve customer queries related to data services and required a quick and efficient training intervention to counter the same.

The Process & the Solution:

Team Centum, initiated training on data services for Customer Relationship officers on a pan-India level. The team has conducted the training for 55 batches across India in 13 circles and 51 cities, covering 581 individuals. 97% of the CROs have been certified as ‘Excellent’ basis their knowledge test scores. From an average pre-training score of 55% , the training helped in reaching an impressive 90%.

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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