Assisting India's largest commercial enterprise in building capability in Customer Service

The Task

The client, a leading Indian corporate in the Fortune 'Global 500' listing, ranked at the 83rd position in the year 2012, was keen to enhance capability of its workforce at exclusive retail outlets across various locations pan India.

The Solution

The mandate was to impart training and build capabilities of pump attendants and dealers at client’s exclusive retail outlets with emphasis on superior customer service. Centum Learning training and development experts partnered the client to design customized learning solution to address client requirement. Employees from retail outlets across 8 states including Delhi, Haryana, Uttar Pradesh, Uttaranchal, Rajasthan, Punjab, Himachal Pradesh, and Jammu & Kashmir were to be covered under the learning intervention.

The Result

The training solution covered more than 30,000 employees at across eight specified states pan India.

 

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    Corporate Office »

  • Neelagagan, Mandi Road,
    Sultanpur, Mehrauli,
    New Delhi - 110 030.
    CIN: U74120DL2007PLC158956
    Ph: +91- 4588 1000 / 1200,
    4600 1100
    Fax: 91-11-46001111
    contactus@centumlearning.com


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  • Centum Learning Limited
    Parkside Towers, VI Floor
    Mombasa Road
    Box No 73146 00200
    Nairobi
    TEL: +254 733 466436
    +254 788 736382
    contactus.africa@centumlearning.com

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  • Centum Learning Ltd.
    6th Floor, Trade Tower Nepal,
    Thapathali, Kathmandu
    PIN: 44600, Nepal
    Ph: +977 – 9801210590
    Fax: +977 – 5111045
    contactus.nepal@centumlearning.com

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
+91- 011 4588 1140 / 4588 1097 9:30 a.m. to 6:30 p.m.)


Write to us

contactus@centumlearning.com

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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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