Are your internal/external training customers asking you to deliver ‘Training Outcomes’ in ‘Business Outcome Terms’. I know, many trainers and training managers are already crying foul and yelling in their minds, “Training results cannot be accurately measured”. Yet, I suggest that you continue reading this article.
In many cases, current Training Methodology adopted by trainers and training managers is:
STEP-1 : Regular Instructional Design based approach of defining Learning Objectives as ………………. On successful completion of this module, the participant will be in a position to ……………(for example)…… , “Demonstrate methodology of Greeting, Listening and Acknowledging Customers” or “Demonstrate how to eliminate doubts that arise in the minds of customers and propose a solution to their query” or “Demonstrate Selling Skills learnt successfully through role plays”.
STEP-2: Develop training materials as per design
STEP-3: Implement/Execute training intervention
STEP-4: PRAY TO GOD. EXPECT A MIRACLE TO HAPPEN!
STEP-5: A Ha! – …Read the rest of this entry »
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