5 Dec 2012

Elevating Standards On Level Playing Field – A Case for BFSI

In sectors like BFSI, top line growth is directly linked to growing customer base and increasing number of satisfied customers. One time induction training or a training programme about processes & ways of working  is clearly insufficient to percolate the organizations’ philosophy of ‘Serving the Customer Right’ across geographies and hierarchies. Sustained investments in people development & training to imbibe and exhibit ‘Customer Service Excellence’ at all customer touch points have proven to be much more effective and sustainable.  Download our knowledge paper on the BFSI sector here

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20 Jun 2012

Transforming Air Travel Experience

Imagine an air travel experience, where all you need for access and exit at airport is a mobile phone.

You get your ticket on mobile, an electronic bag tag, automated self-service immigration/ passport controls and self boarding pass gates and so on.

Imagine the experience of an ‘empowered’ air traveler. 

According to an article published in Brand Line, Airports of the future will be built with customer at the heart of whatever is planned, conceived or delivered. The article talks about a report, “Reinventing the Airport Ecosystem” by travel technology firm Amadeus which have done an extensive study on what passengers want and here are some of the findings:

  • 63% respondents said they would want Mobile phone to check in and navigate all touch points
  • 59% wanted to use frequent flyer card as permanent boarding pass
  • 56% wanted remote check-in and bag collection services
  • 54% wanted automated self-service immigration
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