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17 Sep 2012

Are your Training customers asking you for ‘Training Outcomes’ in ‘Business Outcome Terms’?

Are your internal/external training customers asking you to deliver ‘Training Outcomes’ in ‘Business Outcome Terms’.  I know, many trainers and training managers are already crying foul and yelling in their minds, “Training results cannot be accurately measured”.  Yet, I suggest that you continue reading this article.

In many cases, current Training Methodology adopted by trainers and training managers is:

STEP-1 : Regular Instructional Design based approach of defining Learning Objectives as ………………. On successful completion of this module, the participant will be in a position to ……………(for example)…… ,  “Demonstrate methodology of Greeting, Listening and Acknowledging Customers” or “Demonstrate how to eliminate doubts that arise in the minds of customers and propose a solution to their query”  or  “Demonstrate Selling Skills learnt successfully through role plays”.
STEP-2: Develop training materials as per design

STEP-3: Implement/Execute training intervention


STEP-5: A Ha! – …

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24 Aug 2012

Skilling Development – What’s the right model for India?

Is India ready to take advantage of its demographic dividend? Is the industry ready to absorb vocationally skilled workforce? Do we have a performance appraisal mechanism for blue collar workforce? These are few of the many ideas that were discussed and debated at the recently concluded conference on skill development organized by the People Matters magazine and NSDC.

Our society is in a mode of social transformation. We still like to be served. When we go to a shopping mall, we still look forward to a customer care executive to hand out products to us, though they are out there on display! We are working without a framework between education and vocational skills. There aren’t any models that we can say are best for India. Models in India will take a long time to evolve.

However, there has to be a balance between money and the social cause. All …

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10 Aug 2012

Challenge in Skill Development

We recently conducted a poll on LinkedIn page on the topic “What do you think is the biggest challenge in skill development” and here is a snapshot of the response the poll generated. Do you think differently? Do you have a point of view on this? Share your comments/ feedback?

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26 Jun 2012

Here’s for the crazy ones!

We’re gambling on our vision, and we would rather do that than make “me too” products. Let some other companies do that. For us, it’s always the next dream. – Steve Jobs

Skills are the currency of the future and that’s an area Centum Learning is deeply committed to. As per the government’s National Skill Development Plan, various ministries & nodal agencies have been entrusted to skill 500 million people by 2022. NSDC has a skilling target of 150 million, Ministry of Labor & Employment (MoLE) has a skilling target of 100 million, Ministry of Human Resource Development (MHRD) has a skilling target of 50 million and the remaining target of 200 million have been allocated to 17 other ministries.

These numbers are mind boggling, the task appears undoable and the current scorecard is like a drop in the ocean! If lessons from the past are any indicator of …

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20 Jun 2012

Transforming Air Travel Experience

Imagine an air travel experience, where all you need for access and exit at airport is a mobile phone.

You get your ticket on mobile, an electronic bag tag, automated self-service immigration/ passport controls and self boarding pass gates and so on.

Imagine the experience of an ‘empowered’ air traveler. 

According to an article published in Brand Line, Airports of the future will be built with customer at the heart of whatever is planned, conceived or delivered. The article talks about a report, “Reinventing the Airport Ecosystem” by travel technology firm Amadeus which have done an extensive study on what passengers want and here are some of the findings:

  • 63% respondents said they would want Mobile phone to check in and navigate all touch points
  • 59% wanted to use frequent flyer card as permanent boarding pass
  • 56% wanted remote check-in and bag collection services
  • 54% wanted automated self-service immigration
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6 Jun 2012

Key Strategic Partnerships in Skill Development

Sanjeev Duggal, Co-Chair FICCI Skill Development Forum and CEO & Director, Centum Learning recently addressed a focus group  in the area of Skill Development on evolving key strategic partnerships with Burton & South Derbyshire College (BSDC) UK.

Some of the key issues discussed at the forum include:

· Availability of skilled trainers
· Quality control of assessors verifiers
· Creating a pool of people who can write competency based content  localized to Indian context
· Availability of course content in vernacular languages
· Sectoral development of pool of skill instructors…

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2 Jun 2012

Get Hired! Join employability programmes @ Centum Learning

Centum Learning continues with its commitment to offer employability linked programmes. Recently it organized a mega job fair in Shimla and also participated in Times Jobs Delhi Jumbo Job & Career Fair held at Pragati Maidan New Delhi. Besides job opportunities with various companies like HDFC Securities, Club Mahindra, Brand Marketing India, Bajaj Allianz, Airtel, Tech Mahindra, Bajaj Capital, Eureka Forbes and Future Generali, employability programmes from Centum Learning drew significant interest from participants. Some of the key employability programmes on offer include: KPMG Course for Accounting Professional, Certificate Course in Spoken English, Max Bupa Tele Sales Counselor and other MBA/BBA programmes.…

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30 May 2012

India’s Demographic Challenge in Skills Development

India has 1.2 billion population that’s expected to surpass China by 2030. By 2020, the average age in India will be only 29 years, compared with 37 in China and the United States, 45 in Western Europe, and 48 in Japan. Moreover, 70 percent of Indians will be of working age in 2025, up from 61 percent now. India will be the largest contributor to the global workforce, with working-age population (15-59) likely to swell from 749 million to 962 million over 2010 to 2030. Against this backdrop,, Shashi Kanth S. S., COO, Centum WorkSkills India shared his views on the demographic challenges in Skills Development at a conference organized by US India Business Council on the theme – Creating a 21st Century Knowledge Economy’.

Shashi Kanth, COO Centum WorkSkills India shared his views on various challenges in India’s skill development including: regional demographic diversity, lack of mainstreaming of vocational …

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3 May 2012

Sustainable & Scalable Skills Development

Mapping job opportunities with relevant skill sets linked to employability is the only way India can unlock the potential of its young workforce and address the skills challenge India faces today. While the Indian job market is buoyant and positive, the youth in rural areas are often alienated from the mainstream development because they are either unemployed or underemployed. 

Exploring at a micro level, one may find depressing realities which are hampering the success of the skills initiatives being run at multiple levels in the country. To name a few, the unwillingness of the young men & women to relocate from their native place for employment, inability & unwillingness to cope with cultural changes, lack of career aspirations, etc continue to plague the skill initiatives. In the same context, the Industry also fails to recruit and retain the skilled youth because of inadequate salary structures, work facilities and so on.…

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12 Apr 2012

Unlocking Distribution in Sales

More than 19 countries across continents, we have championed one mantra – Mastering Distribution

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