5 Dec 2012

Elevating Standards On Level Playing Field – A Case for BFSI

In sectors like BFSI, top line growth is directly linked to growing customer base and increasing number of satisfied customers. One time induction training or a training programme about processes & ways of working  is clearly insufficient to percolate the organizations’ philosophy of ‘Serving the Customer Right’ across geographies and hierarchies. Sustained investments in people development & training to imbibe and exhibit ‘Customer Service Excellence’ at all customer touch points have proven to be much more effective and sustainable.  Download our knowledge paper on the BFSI sector here


1 Comment

  1. Monika says:

    True… However will like to mention that this is true across sectors and not just BFSI

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