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Corporate Training Solutions for Telecom

Centum Learning, with its domain expertise in Telecom, is already impacting key business indicators of Airtel Africa through a host of its corporate training solutions including:

  • Role Capability Index: Comprehensive listing of competencies and standards required for various roles in the telecom domain (Sales & Distribution, Marketing, Enterprise SMB, M-Commerce , Customer Service)
  • Conduct Development Centers and publish Capability Index: Measure existing people capability and linking this to performance parameters to identify development needs that could impact business KPIs
  • Sales & Service Capability Index: as an ROI tool for investments made in the development of the team
  • Virtual Corporate University Framework: to build people capability over medium & long term. It includes a strong & robust certification mechanism at different levels: Practitioner, Expert, Coach, Trainer & Champion
  • Develop channel partner employees to increase productivity levels
  • Establishing Centers of Excellence (CoE) for benchmarking best practices, standards and norms as well as showcasing success stories.
  • Enhance showroom training solutions by increasing "sales through service"
  • Create Products/ Processes/ Skills Solutions for telecom enterprise teams

Partnering Airtel Africa to drive Sales & Customer Service Experience

  • Established Airtel Centum Sales University (ACSU) for Airtel Africa

  • Impacting performance of TSM in Nigeria

  • Rolled out Sales Capability Index for 644 employees in Sales & Distribution across Africa

  • Launched project Alchemy to smoothen distribution across Africa

  • Introduced New Hire Induction Programme (NHIP) for the customer services team across Africa

  • Implementation of GUEST – "as a way of life' training at Airtel Showrooms across Africa

  • Field visit organized as a part of Distribution workshop in Gabon

  • DSA performing stock taking activity as defined in Center of Excellence initiative


Our impact on Customer Service

We provided an end- to- end solution not only for our employees but also for the customer with the prime focus being “to enhance customer experience”.

 

Our impact on Sales & Distribution

The final output is always crucial to determine the success of any training provided. And to achieve this keen detailing is required to establish process which impacts the crucial aspects.

 

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    Corporate Office »

  • Neelagagan, Mandi Road,
    Sultanpur, Mehrauli,
    New Delhi - 110 030.
    CIN: U74120DL2007PLC158956
    Ph: +91- 4588 1000 / 1200,
    4600 1100
    Fax: 91-11-46001111
    contactus@centumlearning.com


    African Headquarters »

  • Centum Learning Limited
    Parkside Towers, VI Floor
    Mombasa Road
    Box No 73146 00200
    Nairobi
    TEL: +254 733 466436
    +254 788 736382
    contactus.africa@centumlearning.com

    Nepal Office »

  • Centum Learning Ltd.
    6th Floor, Trade Tower Nepal,
    Thapathali, Kathmandu
    PIN: 44600, Nepal
    Ph: +977 – 9801210590
    Fax: +977 – 5111045
    contactus.nepal@centumlearning.com

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

For Business Queries, Please contact :
+91- 011 4588 1140 / 4588 1097 9:30 a.m. to 6:30 p.m.)


Write to us

contactus@centumlearning.com

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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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