Centum Learning began with aligning its learning initiatives to the strategic objectives of all the key businesses for Airtel- Telemedia services, Mobile services and Enterprise Services. A robust role based learning plan has been developed for frontliners and their supervisors engaged in Sales, Technical and Customer Service delivery to nurture a highly "customer centric culture" within Airtel. Centum Learning would therefore play a critical role in realising Airtel's vision of being the most admired brand in India by 2010.

	Facilitating rural penetration of Airtel's mobile business
	Constructing a well defined learning plan for several role holders
	Enhancing productivity through training of employees and associates
	Standardizing training initiatives to ensure high quality & consistent customer interaction

	Constructing a well defined learning plan for several role holders
	Implementing benchmarked learning delivery solutions and systems for customer interfacing employees
	Facilitating delivery of branded customer experience through implementing world- class training delivery methodologies
	Enhancing productivity through training of employees engaged in multiple roles
	Enhancing frontline supervisory capabilities

	Supporting Enterprise Services restructuring along the lines of a key account management company
	Facilitating achievement of organizational goals through requisite training of employees servicing corporate and other large accounts
	Enhancing productivity through on-the-job coaching of customer interfacing employees engaged with Corporate and Carrier Services