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Aligning 300 employees of India’s leading telecom operator to the new product development function

The Task

During the last two years, the client has been focusing on realignment, knowledge upgradation and up-skilling of their entire workforce. While the Enterprise University (EU) format was established by Centum Learning for the client in order to create a competent sales and solutions workforce, a new avatar of the erstwhile entity was required as a natural evolutionary step.

The Process & the Solution:

Centum Learning launched Enterprise University-2.0 for the client with the clear aim of creating client wow and business delight, and delivering business impact. The client portfolio of over 40 products and solutions was mapped on a matrix of multiple parameters such as lines of business, product complexity and product interconnects. The final critical element was to connect the Enterprise University 2.0 with usable remnants of the previous avatar so that the transition of existing workforce into Enterprise University 2.0 was smooth.

Additionally a strategy linking the solution to the strategic objectives of both the business as well as the talent Management function of the organization was put in place. The offerings were woven into two graded career paths – one for the foundation and advanced level graduates of the erstwhile Enterprise University and the other for fresh recruits or sales and solutions workforce hired from industries other than telecom.

The long term objective is to host each of the modules on an E-learning Platform to make Learning available on demand at any place and at any time.

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