Success Stories

Calling Right...
Shweta Grover, New Delhi

Shweta Grover, New DelhiSwitching careers and industries mid-stream is difficult and getting recognition even more so. But for Shweta Grover, timely intervention has made both these things possible. After working in a semi-technical process at IBM, Shweta decided to try her hands at something new. She joined in the insurance department of a bank only to realize she knew nothing about insurance or handling customer calls.

The training offered by Centum Learning helped her understand customer interaction, rapport building and problem solving. Shweta’s confidence is palpable as she narrates "my calls became crisp and I started building rapport with our clients. I found that clients opened up to me, making it easier for me to resolve issues or get required details just over a simple telephonic chat."

Centum Learning’s training made Shweta a star performer increasing her confidence manifold. Her calls have become a model example and are played during training. Her clients’ appreciation has earned her 20 percentage extra points on her value card on which her performance would be evaluated. Handling clients was usually difficult for Shweta, but training and positive feedback made it a breeze.

"I was new to insurance and did not understand the products being sold or the quality parameters. All this changed after I received training from Centum Learning."


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