Calling Right...
Shweta Grover, New Delhi

Shweta Grover, New DelhiSwitching careers and industries mid-stream is difficult and getting recognition even more so. But for Shweta Grover, timely intervention has made both these things possible. After working in a semi-technical process at IBM, Shweta decided to try her hands at something new. She joined in the insurance department of a bank only to realize she knew nothing about insurance or handling customer calls.

The training offered by Centum Learning helped her understand customer interaction, rapport building and problem solving. Shweta’s confidence is palpable as she narrates "my calls became crisp and I started building rapport with our clients. I found that clients opened up to me, making it easier for me to resolve issues or get required details just over a simple telephonic chat."

Centum Learning’s training made Shweta a star performer increasing her confidence manifold. Her calls have become a model example and are played during training. Her clients’ appreciation has earned her 20 percentage extra points on her value card on which her performance would be evaluated. Handling clients was usually difficult for Shweta, but training and positive feedback made it a breeze.

"I was new to insurance and did not understand the products being sold or the quality parameters. All this changed after I received training from Centum Learning."

 

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CORPORATE OFFICE

Centum Learning Limited

Neelgagan, Mandi Road, Sultanpur,

Mehrauli, New Delhi-110 030.

Fax:+91-11-46001111

CIN: U74120DL2007PLC158956

Tel: +91- 4588 1000 / 1200 , 4600 1100

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African Headquarters

Centum Learning Limited

Parkside Towers, VI Floor

Mombasa Road

Box No 73146 00200

Nairobi

TEL: +254 733 466436
+254 788 736382

Write to us

contactus.africa@centumlearning.com

Nepal Office »

Centum Learning Ltd.
6th Floor, Trade Tower Nepal,
Thapathali, Kathmandu
PIN: 44600, Nepal
Ph: +977 – 9801210590
Fax: +977 – 5111045

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