Youth: The Ace up Africa’s Sleeves
Dominic Musili, Nairobi, Kenya

Dominic Musili, Nairobi, KenyaLife is like a game of cards. You are never aware of all the cards, and only the one who knows how to use his set of cards, wins the game. Africa has several good cards in the form of natural and other resources but the ace up its sleeves is its youth.

Dominic Musili is one such case. However, in absence of any guidance, life became difficult for him. When he joined Airtel, he was an introvert and this aspect of his personality was his biggest barrier to growth. But, today, he says, "after attending training from Centum Learning, I have become a more confident and an outgoing individual only because I know my job much better now and that helps me connect better with my customers".

He further thanks Centum Learning for motivating him and providing an opportunity to improve himself as an individual. He says, "when we have complex issues with customers, we ask her (the coach) to intervene and she, after her own research, gives us the information we need and guides us through the problem. This support really helps us perform our duties better and excel in the career we have chosen for ourselves."

"I have become more confident and an outgoing individual because now I know my job and can connect better with my customers".

 

Exploring New Horizons
Reena Louis, Madhya Pradesh

Reena Louis, Madhya PradeshA good reputation for teaching, an ideally located school, dedicated teaching staff and good student strength. What more could a principal want? For Reena Louis, Principal of MGM School, Hoshangabad this was not enough. She knew there was more she could do to make her institution of learning a force to contend with and the most desired school in the city.

Reena heard about Effective School Management and Leadership Programme that was being conducted in Delhi. She knew this was her chance to realize her dreams. She attended the programme conducted by Centum Learning.

The programme expanded her horizon by teaching her new methodologies and pedagogy. “The programme was a great way to collaborate with principals from different cities. It broadened my view. I have become more flexible when it comes to decision making. After the training, I have also started conducting team building activities for the staff. Now, not just me, but my team of teachers addresses students in the morning assembly."

A person who accepts knowledge at any age can always be successful. Truly, this is what has happened to Reena Louis and her desire to make her school the best.

"My perspective changed and I started accepting new things".

 

 

Professional Knowledge for Peace of Mind
Manoj Jaiswal, Uttar Pradesh

Manoj Jaiswal, Uttar PradeshA good job, a happy married life and peace of mind are a rare combination but for 28-year old Manoj Jaiswal, a Regional Territory Manager for Airtel, this is a reality, thanks to his enhanced skill sets and hands-on professional knowledge. Even six years of work experience was not enough to cope with the tremendous pressure that Manoj faced when Airtel Money was launched. A constant stream of queries from junior team members about the new product and uncertainty from distributors and retailers about how it operated and unease in pitching it to end-customers added to the stress.

Timely intervention in the form of training from Centum Learning set things right. Through this training Manoj increased his product knowledge that cleared his doubts and helped him field team queries and deal effectively with external stakeholders.

"I am once again excited about my work. I have clarity about the product and how to pitch it correctly. I am able to focus on my work better as queries from distributors have reduced. Now I finish work early and reach home to spend some quality time with family".

Today, Manoj’s team is performing well and is No.1 in his zone

"The training helped me maintain my work-life balance".

 

With Greater Grit Comes Greater Glory
Kamles, New Delhi

Kamles, New DelhiHers is the story of most women in small towns of India: married at a tender age and an incomplete education. Meet Kamles. Married at 16 and a grade seven pass out, she has two grown up children. Yet she nurtures big aspirations: a promotion, a better paying job and a dream to study further.

Working at a leading international airport Kamles’ journey began as a cleaner. Ten years on, she works in the housekeeping department and all this became possible because of her work ethics – ‘Imaandaari aur Zimmedaari,’ meaning Honesty and Responsibility.

Kamles takes pride in her work. “Our airport is our pride. We should perform our duties with dedication. I do my work with perfection even when there is no supervisor around,” she beams happily recounting the accolades she has received over the years. “I received a certificate and my story was published in a magazine,” she says.

She is grateful to the training academy run jointly by Centum Learning and the airport authorities, which taught her the importance of self-grooming and interpersonal skills. “I have frequently taken training at the academy. I have never received any complaints about my performance or appearance.” Passengers have appreciated her work and frequently commended her to supervisors.

Kamles does not want to stop at this. She has enrolled herself in classes again and plans to complete her studies.

"The training helped me maintain my work-life balance".

Not a Robot Anymore
Dishant Tirath, Gurgaon

Dishant Tirath, GurgaonGood Morning! How may I help you?

Endless conversations of this sort made life robotic for a call center executive, Dishant! Everything was scripted, at times, even the rebuttals. Tired of such monotonous and lifeless talk with customers, he decided it was time for a change.

Dishant realized that what was required was a change in approach which would not only win him clients but enhance his monthly scorecard.

He found the right solution through behavioral training conducted by Centum Learning at his workplace. After the training, the first change he noticed was his approach, not just in professional matters, but also in his personal life.

No longer does Dishant have boring conversations with customers. Instead he wins their trust through thoughtful assistance without irritating them by asking unnecessary details.

At home too, Dishant has changed for the better. He says, “Now when my kids complain, instead of scolding them I make them analyze on their own, how their behavior was wrong. This approach, in fact, is making them more responsible as they are able to gauge their behavior and act correctly.”

Soft-skills training has enhanced Dishant’s performance both at home and office. "My scorecards have been displaying better outcomes for me. It is a win-win situation on both professional and personal front.

"The training helped me break the monotony of conversation with clients who call the bank for some advice or clarifications".

 

When the Universe Conspired!
Deepa Advani, Rajasthan

Deepa Advani, RajasthanJaipur-born Deepa Advani, Masters in Sociology, never dreamt that she would work in the automobile sector as a team leader in the sales department. Married and with an eight-year old daughter, she worked as a cashier in a pharmacy but with the support of her family she switched careers, joining Maruti Suzuki as part of the sales team.

The automobile sector was extremely challenging and with family responsibility, it was difficult for Deepa to strike a balance. But her life changed for the better after she attended DRONA, a training programme conducted by Centum Learning.

"In this sector, I can even be slightly ignorant about my own car brand, but I cannot afford to miss any news on competitive brands. DRONA helped me understand the automobile industry and changed my approach to sales. It made me understand what caused stress professionally and helped me gain control," says a relieved Deepa, who manages her team with ease now compared with the angst earlier.

Today, she is content at being able to manage sales like a manager without even doing an MBA. Indeed, the universe has truly conspired for her success.

"I entered the auto sector by chance, but fell in love with it. There are not many women in the field I am in, but I have always been interested in this sector".

 
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