Centum Learning in Africa !

Centum Learning joined hands with Airtel to drive customer experience in 17 countries across Africa

Centum Learning has become a leading Indian multinational in the training and development domain and has entered into a strategic collaboration with Airtel for its African operations. This is the first-of-its kind agreement of this scale and shall impact over 40,000 Airtel Africa’s employees and channel partners.

Under this collaboration, Airtel has integrated the Learning and Development function in the areas of Sales, Distribution and Customer Services, into the mandate of Centum Learning to impact business outcomes as it continues to consolidate its footprint in Africa.

In a move that is expected to transform customer experience for African customers, Centum Learning is set to align its learning initiatives to the strategic objectives of Airtel in Africa. It would therefore play a critical role in replicating the success story of Airtel India, in Africa, by building a strong competitive advantage.

As a part of this collaboration, Centum Learning will provide end-to-end training programs across roles and business verticals in 17 countries including Burkina Faso, Chad, Congo Brazzaville, Democratic Republic of Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Sierra Leone, Tanzania, Uganda, Seychelles and Zambia.

Centum Learning has created new ‘ways of working’ by conducting a need diagnostic study, mapping employees’ competencies, developing role-based learning plans, creating customized learning content and delivering robust learning programmes.